We’re excited to announce a new, automated approach to keeping our customers on the latest software version! The focus of the automated upgrades is to not only improve system security and performance, but provide customers access to the latest new features.
This new initiative is designed to improve your experience, and all customers will now stay on the latest version automatically without having to install/uninstall add-ins (provided your add-ins are compatible with the current version) or submit a ticket.
Over the next six months, the Support Services team will reach out to all customers to let you know when you can expect your Test environment to be upgraded to our latest version. We will be in contact through the UAT period to let you know when to expect the Production upgrade. Once Production has been upgraded, your environment will be upgraded with every release, ensuring your users always have the latest software features, functionality and security updates.
If you want to begin this process before you are contacted, please submit a ticket using the Upgrade form through supportcenter.ungerboeck.com, and a member of our Support Services team will contact you. Otherwise, no action is necessary on your part – we’ll take care of everything to upgrade you to the latest version so you can experience our newest features.
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