Determine User Authentication Configuration

An Authentication (Auth) Configuration method must be selected for users with direct access to the application (i.e., staff, vendors, etc.). Users experiencing logon issues frequently have a missing or incorrect setting for Auth Configuration. One of the first steps in troubleshooting logon issues is verification of this setting within the User record.

Follow these steps to determine the Auth Configuration for a specific user.

1. In the Main Menu, click Users. The Users page displays.
2. Select a user you know is active and able to successfully access Momentus Enterprise. The user reading pane displays on the right side of the page.
3. Locate the Auth Configuration field.

Note: The Auth Configuration field is typically displayed in the general section of the user record, but may have been placed elsewhere within the window. If the field is not visible, it may need to be added to the layout by an administrator.

If the Auth Configuration field is blank for the selected user, choose another user that is known to be active. The Auth Configuration for this user is likely to be the correct setting to apply to the user experiencing logon issues.

You can review the Auth Configuration setting for all users by displaying the Auth Configuration column on the Users page.

Follow these steps to edit the Auth Configuration for an existing user.

1. In the Main Menu, click Users. The Users page displays.
2. Right-click the user and select Edit. The Edit User window displays.
3. From the Auth Configuration drop-down, select the appropriate option for your organization. If you are unsure of the correct selection for your organization, contact your Consultant, Value Success Manager, or Support Services for assistance.
4. Click OK to save the change.