Your potential customers can have the option to select the language they want to use when completing their customer opportunity web form so the field labels show in their preferred language. To use multiple languages, you must have the languages you want to offer already configured in the Languages page and have your system configured to use alternate descriptions.
Configure Multiple Languages for the Customer Opportunity Web Form
When you configure multiple languages for online registration, you assign a dictionary to each language in the customer opportunity web form configuration. This dictionary is used to show the standard system phrases in the language you select.
- Click the Customer Opportunity Web Forms link from the Main Menu. The Customer Opportunity Web Form Configuration page opens.
- Select the configuration to use with multiple languages.
- Right-click and select Edit. The Edit Customer Opportunity Web Form Configuration window opens.
- Expand the Languages section.
- Click the Add button. The Add Language window opens.
- Enter the necessary information:
- Language - Language for the customer opportunity web form.
- Dictionary Sequence - Dictionary for the customer opportunity web form.
- Description to Use - Alternate description to use for the customer opportunity web form.
- Region Code - Regional settings to use for the customer opportunity web form.
- Click OK.
Translate Options to Different Languages
When you configure multiple languages for customer opportunity web forms, you assign the description you want to use for the additional options that are not in the system dictionary, such as the user defined field names. You manage these translations using alternate descriptions.
The below instructions assume the user fields already exist.
To enter alternate descriptions for a user field:
- Click the Opportunity Types link for the appropriate designation from the Main Menu. The Opportunity Types page opens.
- Select the opportunity type with the user fields to add alternate descriptions.
- Right-click and select Edit. The Edit Opportunity Type window opens.
- Select the Custom Fields tab.
- Select an existing user field.
- Right-click and select Edit. The Edit Custom Field window opens.
- Click the Edit Layout link in the bottom right of the window. The Edit Layout window opens.
- Locate the Alternate Description fields. You may have up to five available depending on how many alternate descriptions you have configured.
- Select the alternate description field and drag and drop it in the desired location in the Layout Sections area of the Edit Layout window.
- Repeat step 9 for any additional alternate description fields.
- Click OK. You return to the Edit Custom Field window.
- Enter the desired descriptions into the applicable alternate description(s) fields.
- Click OK.
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