The Payments page provides a list of payments, including status and other details.
This list view can be accessed from the Merchant Portal by selecting “Payments” from the menu.
Use the filters at the top of the page to refine the list by status, date, and payment method. Click Clear All to clear all filters.
Potential payment statuses are:
- Processing: Applies to ACH payments only. The status will be updated to Succeeded or Failed.
- Succeeded: The payment was successful.
- Failed: The payment was rejected by your customer’s bank.
- Partially Refunded: A portion of the payment has been refunded.
- Fully Refunded: The full amount of the payment has been refunded.
- Disputed: Your customer has disputed the payment.
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