The Payouts page provides the details of amounts paid into your bank account.
This list view can be accessed from the Merchant Portal by selecting “Payouts” from the menu.
Use the filters at the top of the page to refine the list by date. Click Clear All to clear all filters.
The details of a particular payout can be viewed. Click on a payout record to load a Payout Summary Report and a Payout Itemized Report for that payout.
Payout Summary Report
The Payout Summary provides a consolidated view of account activity for that payout. This report is helpful when reconciling activity such as sales and fees at the payout level.
Field Name | Definition |
Payments | The value and number of all sales in the payout, from all payment methods. |
Processing Fees | The value and number of all processing fees charged related to your sales. |
Dispute Fees | The value and number of dispute fees charged in the payout. |
Refunds | The value and number of all refunds in the payout, from any payment method. |
Disputes | The value and number of disputes received in the payout |
Adjustments | Adjustments are changes to your account balance due to events that are not directly related to typical account activity. Items that appear as Adjustments are:
|
Net Payout | The sum of Payments, Processing Fees, Dispute Fees, Refunds, Disputes, and Adjustments. The Net Payout should match the amount deposited on your bank statement. |
Payout Itemized Report
The Payout Itemized Report provides transaction-level details of account activity for that payout. This report is helpful when reconciling payments and fees at the transaction level.
Field Name | Definition |
Payout ID | A unique identifier for the payout. |
Payout Date | The date the payout was created. |
Payout Arrival Date | The date the payout is expected to arrive in your bank account. |
Transaction Type | Payment, Refund, Dispute, or Adjustment |
Transaction ID | A unique identifier for the transaction For Enterprise customers: The Transaction ID value will appear in the Back Office field “Control Number”. |
Original Transaction ID | For refunds and disputes, the Original Transaction ID will contain the Transaction ID of the payment that was refunded or disputed. For sales, the Transaction ID and Original Transaction ID fields will have the same value. |
Reference Number | For Enterprise customers, this field will contain the Service Order ID(s) and/or Invoice ID(s) relating to the transaction. For VenueOps customers, this field will contain the Invoice Description. |
Event Name | The Event Name relating to the transaction. |
Event ID | The Event ID for the event relating to the transaction. |
Transaction Created Date | The date the payment was sent to a payment network for processing. |
Transaction Settlement Date | The date the payment settles. For credit cards, the Created Date is the same as the Settlement Date. ACH Payments have a delayed settlement timing. |
Amount | The amount of the transaction. |
Currency | 3-digit code of the currency of the transaction. |
Gross Payout Amount | The transaction amount converted to the Payout Currency. |
Payout Currency | 3-digit code of the currency of the bank account where you will receive proceeds from the transaction. |
Enterprise Fees | Fees assessed on the transaction |
Net Payout Amount | The amount deposited to your bank account for the transaction. Net Payout Amount = Gross Payout Amount – Enterprise Fees |
Payment Method | Card or US Bank Account |
Card Network | American Express, Discover, MasterCard, or Visa. Applies to Card payments only. |
Issuer Country | The country where the card was issued. |
Customer Name | Your customer’s name as provided at the time of payment. |
Customer Email | Your customer’s email address as provided at the time of payment. |
Description | Additional notes related to the transaction. |
Comments
0 comments
Article is closed for comments.