Refunds via Merchant Portal

Refunds must be processed by the correct method according to the software you are using.

• For Momentus Enterprise Refunds, please see the procedures to Refund a Credit Card.
• For Momentus Elite Refunds, the transaction can be refunded in part or fully via the Merchant Portal. Once processed the refund can be entered into Elite.

Process a Refund via the Merchant Portal

To refund a payment, locate the payment and enter the refund options:

1. Selecting “Payments” from the menu
2. Use the filters at the top of the page to locate the payment
3. Click on the payment to view the details
4. Click the Refund button at the top right of the page
5. Choose between a Full or Partial refund
6. For a Partial refund, enter the refund amount (equal or less than the original payment)
7. Choose a Refund Reason from the dropdown
8. Click the Process Refund button