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Invoice Does Not Display Rate, Units, Start Dates and Times, End Dates and Times and/or Extended Charge

Comments

10 comments

  • Svend Knutsen

    The links in the article didn't work for me. I got an "oops.The page you were looking for doesn't exist" message. I'm trying to show units and show extended charge on an item that has been invoiced.

  • Sara Noonan

    Hi Svend,

    Sorry to hear you're having problems with the links in this article. I'm able to hit both links without an issue. Can you please try clicking here directly to see if you're able to access the link?

    https://supportcenter.ungerboeck.com/entries/26865548-Delete-order-with-Actuals

    Thanks,

    Sara Noonan

  • Maggie U.

    Hi Svend,

    I have updated the links with the more current articles and you should be able to link without problems.

    Thanks,
    Maggie

  • Svend Knutsen

    Thanks Sara and Maggie! The first 2 updated links work great. The third still gives me an error, I noticed the title bar of my browser says "You're not authorized to...". I found the solution I was searching for in the first link though. Now I can get back to all the good stuff #ugc2015
    Thanks again.

  • Maggie U.

    Hi Svend,

    Thanks for letting me know. I'll look into it more deeply but glad you were able to find the information you were looking for!

    Thanks,
    Maggie

  • Megan Eve

    Hello,

    I am trying to do the opposite of this. Most of the time we want units, rate, and extended charge to show on reports. But sometimes there are times we want a single service item for a particular event not to show units, etc. On the item we unchecked units, rates but the rate still shows up. Is there a way to fix this? thanks!

  • Maggie U.

    Hi Megan,

    First thing we should check is which report you are using and if it's a standard report or a custom report. If you look in the bottom left corner of the report, there should be a code - something like CBL100. If you could send me that code, that will determine the next steps.

    Also, if you can include what version you are using, I can also do some testing in that version.

    Thanks!

    Maggie 

  • Megan Eve

    The code is CEM851  20.96 C
    Some of us are in v30 and I have not tested this in v30 yet. 

  • Maggie U.

    Hi Megan,

    I was able to test this with the report you are using and confirm that the Rate is still showing even though the check box is unchecked. This is something that our Development Team needs to fix. I'll enter a case on your behalf and get the process started for you. Be on the lookout for a ticket email. 

    Thanks!

    Maggie

  • Megan Eve

    Thank you! 

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