You can view all users logged into the software at a given time using the Users Sessions screen. This screen displays the details for each logged in user, including the time of the last login. You can access the User Sessions screen from the Main Menu.
To view database logins and log outs for users not logged into the software, you can view the Audit Log. To view the Audit Log:
- Click the Audit Log link from the Main Menu. The Audit Log screen opens.
- Click the Advanced Search link in the search area to expand the Search options.
- Select Database from the Transaction Class drop-down.
- Select Database Sign-In and Database Sign-Out from the Transaction Type drop-down.
- Click the Search button. The Audit Log screen displays the audit log entries for the database logins and log outs within the date range specified in the Changed On field in the search area of the screen.
Comments
31 comments
Any ideas when this will be moved to v20?
0 upvotes
Hi Ian,
I talked with our Product Management Team and it is not currently on our 12-24 month roadmap.
Thanks,
Maggie
0 upvotes
Is there any plan to prevent a user ID to login twice in v20? I know that a user cannot have 2 instances open at once in v19, but it appears that it is possible in v20. If so, is there a time frame on this?
Thanks,
Nancy
0 upvotes
Nancy,
In v20, we only count someone as a concurrent user based on unique login and machine. This basically means they can log in as many times as the same user on the same machine and it only counts as one.
--Carrie
1 upvotes
Thanks Carrie,
What happens if 2 people are using the same login on different computers at the same time? We have some generic accounts that are shared in a unit, and we think it might be causing some issues when working in registration campaigns.
Cheers
Nancy
0 upvotes
There should be no problems saving if two users are logged in at the same time, using the same credentials.
0 upvotes
Does the User Sessions display users logged in to both v19 and v20?
0 upvotes
R.C. -
As of more recent patches of 20.7 and 20.8, yes it does.
However, it does not show a user that bridged from v20 to v19 as this would end up double counting that user.
--Carrie
0 upvotes
HI
Is it possible to check when a user last logged in. I have Users that have left the company and i want to see when they last logged in ?
Thanks
0 upvotes
Hi Shalen,
You can view when a user last logged in in the Audit Log. If you are tracking Database Sign-Ins, then an entry is written into the audit log each time a user logs into the database.
Thanks,
Maggie
0 upvotes
Hi Shalen,
I wanted to correct my comment - the database sign in information is automatically tracked in the Audit Log. I updated the information in the above article to guide you on how to view this information.
Thanks,
Maggie
0 upvotes
In V20.82, I am trying to understand the a workstation ID which is not an actual workstation ID# but what appears to be a GUID? Or is this the session ID?
0 upvotes
Hi Steven,
It is the GUID - Global Unique Identifier.
Thanks,
Maggie
0 upvotes
Can I ask How accurate is the Audit log for Signins and Signouts in V20?
We are checking it for a user, and finding a lack of activity for a specific user , and wish to check if this would be 100% accurate before we approach them.
Also if a user closes IE and doesnt "logout" does it detect its closed and timeout/logout (we have timeouts configured), or is it not recorded?
edit:
Ive just figured out that if users tick "remember me" it doesnt always seem to record a login when they open ungerboeck, and if they close the browser, no logout is record...
0 upvotes
Kieron - I am gathering more information around your questions and will respond with details shortly. Thanks.
0 upvotes
Kieron - I was able to get some additional information from our Product Managers on this.
The Audit Log tracking of sign ins and sign outs designed to be 100% accurate. Should you find any discrepancies, please notify client care.
When someone closes the browser in v20, we do not register a log out.
If the system crashes (hopefully rarely, if ever), we do not register a log out.
There hasn't been extensive testing to check the effect of a time out on the log out tracking, so I can't provide more details on that at the moment.
0 upvotes
If a user is signed in twice in different IE windows, does that use two licenses?
I'm asking because most of our sales managers and event coordinators have been using two monitors for the past 5-6 years. They regularly have two Ungerboeck screens open at once - the Booking Calendar and an Account or Event, or the Function Schedule and the room diagram. This was always possible with previous versions, so it is a concern for people as they're transitioning to version 20.
0 upvotes
Hi Kara,
Carrie mentioned the answer to this earlier in the thread.
In v20, we only count someone as a concurrent user based on unique login and machine. This basically means they can log in as many times as the same user on the same machine and it only counts as one.
--Carrie
0 upvotes
Hi, the above report shows all Users but with multiple entries per User e.g. today I'm already showing 22 entries just from logging on. Is there anyway of knowing how many Users are logged in at any one time without trawling through the multiple entries?
Thanks, Julie
0 upvotes
Hi Julie, look for the "User Sessions" screen. Hopefully it is available in your current version. This will just show current sessions (there may be a few dupes but it should be pretty accurate).
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Thanks Lee, that works a treat!
0 upvotes
Call me stupid, but I have the following question:
when I try to open the window for user sessions, I will be rejected with the message, that I have to be logged in as administrator to be able to open this window.
How is "to be administrator" technically defined? In my user account the access level is "administrator" and up to now I never got a message like this on other windows. I also have only one role assigned to my account which has access level = administrator.
Are there any specific settings (e.g. actions) I have to setup on the user role?
We are on 20.94C.
Thanks for your help!
0 upvotes
Hi Stupid! 🤣 (couldn't resist)
AFAIK the only way to define an 'Administrator' is as you say - the Access Level on the User ID. Hope you find a solution.
0 upvotes
Hi Thomas, are you trying in v19 or v20?
v19 used to only allow USIADMIN to access, but in v20 I believe I can access as any "administrator".
0 upvotes
Hi Sean, thanks :-)
Hi Lee,
I used v20.94C
Meantime we upgraded to 29.94D and now I can access this window.
Problem solved!
Regards,
Thomas
0 upvotes
Hi there
Is there any way to check the timestamp of a view last accessed?
The idea behind this exercise is to audit those views which are not being used much or not at all
Regards
Abi
0 upvotes
How can I stop receiving notifications for this?
0 upvotes
Or the forum posts? up the top click unfollow.
-1 upvotes
Hi Abi,
Currently there is no way to check when a View has been used in the system. You can only view when it was created and when it was last updated.
1 upvotes
We want to find out when a specific user last logged in. Is there anyway to search just one user? If I search all of the log ins for just the last 30 days its over 22,500 (and it is our slow season). So, if the user hasn't logged on in over 6 months it is going to take a log time to go through all of the data.
0 upvotes
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