Change or Forgot a User Password

Changing and/or retrieving passwords requires knowledge of the authentication/login type you use to access your database.

Momentus Authentication

Accounts with Momentus Authentication can reset passwords for users using the steps below; verify a user's login method in the Authentication Type field on the Users page. To change a password, you must have the Administrator role assigned and have an Administrator access level, or have the explicit access privilege Ability to Change/Reset Another User's Password.

  1. In the Main Menu, search for and select Users. The Users screen opens.
  2. Select the user whose password you would like to change.
  3. Right click and select Tools > Change Password. The Change User Password screen opens.
  4. In the New Password field, enter the new password.
  5. In the Confirm Password field, enter the new password again.
  6. Click OK.

Forgot a Password

If a user has forgotten their password:

  1. Click Forgot your password? on the login screen. The Forgot My Password screen opens.
  2. Enter the User ID to reset the password.
  3. Click OK. An email is sent to the email address for the user. The email includes instructions for setting a new password. To confirm a user's email address, check the Users page.

Active Directory Authentication

If using Active Directory, you may need to check with your internal system administrator or IT team for how to change a password. Enterprise Editions typically use Active Directory authentication and need to reset passwords through the Cloud Portal. 

Your users can receive a password change link using the Forgot Password link on the the main logon page using the System Parameter V20 115. If the parameter contains a value of 1, the Forgot Password link displays on the sign-in page when Active Directory Authentication is enabled and points to a custom URL on the parameter.

 

Password Troubleshooting in the Cloud Services Portal

The most common problem when resetting a password is not meeting the password requirements. If your passwords do not match or do not meet the criteria, red X's will appear next to the fields to indicate so.

Momentus Cloud Services Portal has the following criteria for new passwords:

  • You cannot reuse an old password for 10 password changes.
  • Passwords must be at least seven (7) characters long.
  • Passwords cannot contain any part of your name or your Logon ID.
  • Passwords must meet at least three of the four following criteria:
    • Contain at least one lowercase letter
    • Contain at least one uppercase letter
    • Contain at least one number
    • Contain at least one symbol

 

Related articles

Comments

10 comments

Date Votes
  • Adri Bullee

    What do you mean with (if you are an admin User with the respective access rights). Which access rights do you need to have the change password option?

    Thanks in advance.

    Adri

    0 upvotes

  • Maggie U.

    Hi Adri,

    The user needs to have an Access Level of Administrator in order to change someone else's password.  This is done on the Edit User screen in the Access Level drop-down.

    Thanks,
    Maggie

    0 upvotes

  • Adri Bullee

    Thanks Maggie,

    I already am an administrator. Still the action change password is missing. I have granted the action change password, but that does not make any sense. Only the user USIADMIN does have this action. I have exactly the same access rights. Do you have another suggestion?

    Thanks

    Adri

    0 upvotes

  • Maggie U.

    Hi Adri,

    Please verify that your user and the USIADMIN user are assigned the exact same roles.  This isn't necessarily the answer but helps identify if the problem exists in a particular role (an access problem) or if there is possibly something else at play (see below). 

    I did some more digging and what type of authentication you are using may control the Change Password action. 

    Please enter a case with our Client Care Team and they can look at it more closely.

    Thanks,

    Maggie

    0 upvotes

  • Adri Bullee

    Hi Maggie,

    I did and the issue is solved. When I login via sso, I do not have the 'change password' option available. But when I login with my password, I do.

    Thanks.

    Adri

    0 upvotes

  • Leanne Mandarino

    Forgetting a Password

    If a user has forgotten his/her password, follow the below steps:

    1.  On the Ungerboeck Software login screen, click the I forgot my password link. (THERE IS NO PROMPT FOR FORGETTING A PASSWORD.  NOW WHAT?!)

    2.  On the Forgot My Password screen, enter the User ID.

    3.  Click OK.

    4.  An email will be sent to the email address for that user which will include instructions on setting a new password.

    0 upvotes

  • Maggie U.

    Hi Leanne,

    Sorry to hear you are having problems.  When you click that I forgot my password link, a small screen should pop up that allows you to enter your User ID.  If you aren't seeing that, please contact our Client Care Team so they can review your configuration.

    Thanks,
    Maggie

    0 upvotes

  • Nina Dennison

    How do we change the User Password Scheme limits? In other words, how do we set it up so a User on the system has to change their password every 90 days?

     

    2 upvotes

  • Mirko Piratzki

    Hi Momentus,

    As we still rely on logging in via the Cloud Services Portal for logins other than SSO, it would be nice to have a longer password length here, I'd like to see 12 characters as a minimum requirement. 

    I would also like to exclude common variants and repetitions or keyboard patterns such as "asdfgh" or "1234abcd" as unsuitable passwords - is there already some sort of blacklist for common insecure passwords? 

    Many thanks in advance


    Mirko



    0 upvotes

  • Sam Wilson

    Hi Mirko,

    The software does not currently support blacklisting known insecure password variants. This is an interesting idea for non-SSO users, please consider submitting an enhancement request to our product team describing the use-case and any parameters you would like to see supported.

    To submit an enhancement request:

    1. Access the Support Center. (https://supportcenter.ungerboeck.com )

    2. Go to The Community by clicking on the Collaborate! button.

    3. Click on the Product Ideas tab.

    4. Click the Enter the Forum button for the forum where you would like to add the enhancement request. (I recommend adding this item as a System Administration Product Idea.)

    5. Click the Create a Post in this Topic button.

    6. Complete the form and click the Submit button.

    Regards,

    Sam

    0 upvotes

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