This article contains information for On-Premise accounts. If your account is
hosted in the cloud, this article is not applicable.
If results are not displaying when searching on screens,:
- Open SQL Server Manager.
- Expand the database.
- Expand the Tables folder.
- For the following tables, right-click on each table, select Full-Text Index and then select Start Full Population:
- CC025_NOTES_EXT
- CR073_ISSUES
- EV200_EVENT_MASTER
- EV370_RES_MASTER
- EV870_ACCT_MASTER
- Minimize the Tables folder.
- Expand the Storage folder under the database.
- Expand the Full Text Catalogs.
- Double-click on FullTextCatalog.
- On the left side of the FullTextCatalog screen, select the Tables/Views tab.
- Select each of the tables from step 4 and at the bottom of the screen, select Automatic.
- Select the General tab.
- At the bottom of the screen, select Rebuild catalog.
- Click OK. Log into Momentus Enterprise and confirm the searching is working as desired.
Comments
4 comments
This fixed issues my group was having using Search in v20.
0 upvotes
Hi,
I have tried the above fix however it, unfortunately, did not resolve my issue.
I am using the "Search For" feature on the "Accounts" page on Ungerboeck v20. I have 2 accounts ("Out There Events" & "Make Events") and when users search for either of these accounts they are not showing for partial matches and when the full account name is typed into the search bar then over 500 results are returned however the accounts are displayed within these 500+ results.
If the user types "Out" or "Make" then a significantly shorter, and more manageable, list is generated however none of the mentioned accounts are displayed within these lists.
I was wondering if anyone knew I reason why this would be the case and if there is any solution?
Please note, I have tried this fix within our LIVE/ Production environment and again within our TEST environment with no success (despite both versions being on different service releases/ hotfixes).
Thanks in advance for any information provided!
0 upvotes
Hi Daniel,
Sorry to hear the Search isn't working as expected for you. Sounds like something unusual is happening here. Could you submit a ticket to our Client Care Team and they can work with you in more detail?
Thanks,
Maggie
0 upvotes
I am not finding certain accounts on the edit event window using the account field. How do we perform the above on v30?
0 upvotes
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