Email Encoding

The Email Encoding parameter (AA145) is used to determine the character encoding used when sending E-mails from Enterprise. This parameter can affect how certain characters in the message appear. For example, if using different languages which include special characters or symbols then this will prevent the characters from being altered.

If you are troubleshooting an issue with emails which are not formatting correctly, consider changing the Email Encoding field in the Organization Configuration window, based on each of the option's descriptions below.

To configure:

1. From the Main Menu, search for and select Organization Configuration. The Organization Configuration Page opens.
2. Select the Email tab.
3. From the drop-down in the Email Encoding field select from one of the following options: 
   • Default E-mail Server Encoding (0) - The encoding configuration from your Server will be used to format emails sent from Enterprise.
   • Unicode (1) - Unicode is the overarching standard that includes all characters and assigns a unique code point to each character.
   • UTF-8 (2) -  UTF-8 is the most versatile and widely used encoding. It supports all characters in the Unicode standard, which includes virtually every character in all written languages. If your emails need to support multiple languages or special symbols, UTF-8 is the best choice.
   • UTF-7 (3) - This is rarely used today but might be required if you are working with older systems or specific protocols that only handle 7-bit data. Generally, avoid UTF-7 unless absolutely necessary.
   • ASCII (4) - If you are only dealing with plain English text and need to ensure compatibility with very old systems or protocols that do not support 8-bit encoding, ASCII can be sufficient. However, it is very limited and not recommended for modern use.
4. Click OK.