Even after activating the Outlook Add-in (COM Add-ins > Go), the add-in is not displayed under active and the checkbox is always disabled.
To solve this issue, follow these steps:
- On the Tools menu, click Trust Center.
- In the categories pane, click Add-ins.
- In the details pane, locate the add-in in the Disabled Application Add-ins list. The Name column specifies the name of the assembly, and the Location column specifies the full path of the application manifest.
- In the Manage box, click Disabled Items -> Go.
- Select the add-in - Enable.
- Click Close.
Newer versions:
- From your Outlook application, click File.
- On the bottom left hand menu select Options. This will open the Outlook Options window.
- In the categories left hand menu pane, click Add-ins.
- In the details pane, verify the add-in appears in the Disabled Application Add-ins list. The Name column specifies the name of the assembly, and the Location column specifies the full path of the application manifest.
- On the Manage box, select COM Add-ins -> Go.
- Select the add-in and click Enable.
- Click Close.
Comments
4 comments
This only works if the add-in is actually disabled. It doesn't explain what to do if the Add-in is merely not appearing as a tab in the options dialogue which is the case with my issue at the moment.
0 upvotes
I'm having a similar issue with when we upgrade our hardwear / software. We're pushing users on to Outlook 2013 and giving them 64bit laptops. Does the version 20.6 add in work with outlook 2013 on 64bit machines?
0 upvotes
Yes, the Outlook Add-in works with Outlook 2013 on 64-bit machines.
0 upvotes
The Outlook Add-in does in-fact work with Outlook 2013 on 64-bit OS machines. To address the other question, if the add-in isn't showing up at all, please make sure you are using the latest install of the version being used. Close Outlook and completely uninstall previous versions. Then, re-install the most recent add-in for your version.
0 upvotes
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