Reinstate Registrants, Registration Items or Registration Orders

If you cancel registrants, registration items, and/or registration orders by mistake, you can reinstate them. When you reinstate registrants, registration items and/or registration items, cancellation fees are not removed; you need to manually delete these fees.

Reinstate a Registrant

To reinstate a registrant:

1. Click the Events link from the Main Menu. The Events screen opens.
2. Select the event with the registrant to reinstate.
3. Right-click and select Edit -> Edit. The Edit Event screen opens.
4. Select the Order Registrants tab.
5. Select the registrant to reinstate.
6. Right-click and select Tools -> Reinstate Registrant. The registrant status updates to Active.

Reinstate a Registration Item 

1. Click the Events link from the Main Menu. The Events screen opens.
2. Select the event with the registration item(s) to reinstate.
3. Right-click and select View -> Registration -> Registration Order Items. The Registration Order Items screen opens.
4. Select the registration item(s) to reinstate.
5. Right-click and select Tools -> Reinstate Item. The item status updates to an active status.

Reinstate a Registration Order

1. Click the Events link from the Main Menu. The Events screen opens.
2. Select the event with the registration order(s) to reinstate.
3. Right-click and select View -> Registration -> Registration Orders. The Registration Orders screen opens.
4. Select the registration order to reinstate.
5. Right-click and select Tools -> Reinstate. The Reinstate Order(s) screen opens.
6. Select the active order status from the drop-down. 
7. Click the Continue button. The order updates to the order status selected in step 6. 

Reinstate Registrant, Registration Item and Registration Order Security

Allow Edit/Add of Registration Orders

Reinstating registration orders, registration items and registrants is controlled by the Allow/Edit of Registration Orders access privilege. Users and/or roles assigned to the privilege are allowed to reinstate registration orders, registration items and registrants. Any users not assigned to the privilege are not able to reinstate registration orders, registration items and registrants. If no users are assigned to the privilege, it is considered inactive and all users can reinstate registration orders, registration items and registrants. 

Edit/Delete Registration Order by Status

Reinstating registration orders, registration items and registrants is controlled by the Edit/Delete Registration Order by Status access privilege. Users and/or roles assigned to the privilege are allowed to reinstate registration orders, registration items and registrants up to the order status limit that is configured for the user and/or role. Any users not assigned to the privilege are not able to reinstate registration orders, registration items and registrants. If no users are assigned to the privilege, it is considered inactive and all users can reinstate registration orders, registration items and registrants.