Correcting a Journal Entry at an Error Status

If a journal entry is generated with an Error status, the error must be corrected before the journal entry can be posted.  To determine the source of the error and resolve it, follow the below steps:

1.  From the Main Menu, click the Journal Entries link.  

2.  On the Journal Entries screen, select the journal entry in error, right-click and select Edit.

3.  On the Edit Journal Entry screen, in the Journal Entry Detail section, locate the journal entry line with an account noted as "No Debit for XXX" or "No Credit for XXX."  The XXX signifies the resource type from the Resources screen may have a missing or incorrect GL distribution if the entry is a revenue entry.  If it is a receivables entry (for example, a deposit or payment), then the Receivable Transaction Type may have missing or incorrect GL distribution.  Make note of the resource type or transaction type with the incorrect account.

4.  Navigate to the appropriate screen (Resources, Receivable Transaction Types, etc.) and correct the GL distribution on the resource or transaction.

5.  On the Edit Journal Entry screen, click the Tools button and select Undo.

6.  Click the Tools button again and select Generate Journal Entry.

7.  The journal entry will be generated again.  If the entry has been created successfully, it will be created with a status of New.  If the entry is still at an Error status, return to step 3 and correct any additional errors.