Open a Completed Work Order or Work Order Item

If you have completed a work order before adding or updating all the items, you can re-open it as long as a final invoice is not created. To open a completed work order:

1. Click the Events link from the Main Menu. The Events page opens.
2. Select the event with the completed work order(s).
3. Right-click and select Edit. The Edit Event window opens.
4. Select the Work Orders tab.
5. Select the completed work order(s). Use Ctrl+Click or Shift+Click to select multiple work orders.
6. Right-click and select Tools -> Open Work Order. You receive a message that the work order(s) are opened.

When you complete a work order, all ordered quantities are automatically entered as the actual quantities if no actual quantities are entered. After opening the work order, you may need to open the work order items to update any item quantities. To do this: 

1. Select the work order with the items to edit.
2. Right-click and select Edit -> Edit. The Edit Work Order window opens.
3. Select the Work Order Items tab.
4. Select the work order item(s) to open.
5. Right-click and select Tools -> Open Item. The work order item opens.
6. Select the item.
7. Right-click and select Edit -> Edit Actual Item. The Edit Service Order Actual Item window opens.
8. Update the Units field to the new value.
9. Click OK. You return to the Edit Work Order window.
10. Click OK.

Open Work Order Security

Opening work orders is controlled by the Allow Opening Of Work Orders access privilege. Users and/or roles assigned to the privilege are allowed to open work orders. Any users/roles not assigned to the privilege are not able to open work orders. If no users/roles are assigned to the privilege, it is considered inactive and all users can open work orders.