Momentus supports the two most recent versions of Enterprise. Once a version is out of support, it will no longer receive any bugfixes or patches.
Once a version is released, clients will have approximately 60 days to upgrade before the version being retired goes out of support; an exact date will be published once we have confirmed the release dates. During those 60 days, the version going out of support will receive patches only for critical bug fixes.
|
Version |
General Availability |
Support Ends |
|
2024.3 |
September 20, 2024 |
After the 2025.1 release (March 2025), exact date TBD |
|
2024.2 |
June 13, 2024 |
After the 2024.4 release (Dec 2024), exact date TBD |
|
2024.1 |
March 14, 2024 |
November 20, 2024 |
|
2023.2 |
December 2023 |
June 30, 2024 |
|
2023.1 |
July 2023 |
June 30, 2024 |
|
v30.99 |
December 2022 |
June 30, 2024 |
Definitions
Each released Enterprise version goes through three phases before support for the version ends. The phases are: Early Adopter, General Release, and End of Support. The information below provides general guidelines. Momentus reserves the right to adapt release cycles as necessary.
Early Adopter
During this phase, customers can request to update their Test/Production environments to the Early Adopter software version and report any feedback to Momentus. All Early Adopter instances are required to upgrade to the General Release once the phase concludes. Some functionality may be considered in Beta during this phase and is not available for use in Production.
General Release
Once the Early Adopter phase concludes, the release is available to all Momentus customers. Momentus will notify customers of their upgrade window within 2 months of the release date. If a software defect is reported and a correction by Momentus is needed, the fix will be included in Service Releases which are made available to customers at regular intervals (typically on a bi-monthly basis).
End of Support
Momentus will support the two most recent versions of Enterprise going forward. When the new policy takes effect on June 30, 2024, Momentus will support the most recently released version, Enterprise 2024.2, and one version back, Enterprise 2024.1. Older versions will no longer be eligible for updates.
At the End of Support date, the release is considered at the end of its lifecycle. All customers must upgrade to the next available version before the end of support date.
If you need assistance with upgrading to the newest release, please reach out to your Strategic Client Executive as the Professional Services team can help with a paid engagement.
If you have any questions or concerns with regards to upgrading to the latest version of Momentus Enterprise please contact the Support Services Team, your Strategic Client Executive or Value Success Manager.
Comments
4 comments
This article has been updated to reflect the new Sunset Support policy.
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The introduction has been updated and the end of support dates for 2024.1 and 2024.2 have been added to the table.
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