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Base and Composite Spaces

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48 comments

  • Dave Segasture

    Samuel: You cannot "release" any of the Component Spaces of a Composite Booking from the Event screen - but if you go to the Booking Calendar - Rt-Click on the Event - select "Release Booking" from the Menu - this will open a window where you can select Component Spaces and Release them from the Composite Booking. 

    Here's an image of my Flagstaff Rooms Space - which is a Composite - I booked it for Wednesday 22nd of 2023 from 11am - 6pm - and as you can see - I Rt-Clicked and Released the Flag 02 Room from the Booking - even though initially it was originally part of the initial Booking. 

    So the Answer is - From the Booking Calendar - Rt-Click on your Event and use Release Booking - to Release selected Spaces. 

  • Ken Treadway

    After discussing internally and reviewing code, I have made changes to previous comments and noted them as such.  Indirect bookings of component spaces must be identified explicitly in order to be indirectly booked.  To answer Svend's question, ABC should also include combinations of base spaces A, B, and C.  It should include spaces wholly enveloped within the ABC combination, meaning AB and BC.  It should also include partial overlap spaces that are no longer available because one of their components is now booked.  This would include BCD, CDE, and BCDE using the ABCDE configuration noted above.  The system will not go all the way down to base spaces and then return up the ladder to determine indirect bookings for performance reasons in larger configurations.

  • Dave Segasture

    Michelle, you are correct, the only way to "link" these 2 Spaces would be to use Composite and when you do that, you will get the blocked results you have received. There isn't a way to Block one way only.

    Now, there is a secondary issue which is worth discussing. If the Dressing Room is truly to be Booked/Blocked when the Theatre Space is Booked, using Composite does not actually "Book" the Dressing Room, so you would not be able to show this to a Client as a part of their Booking.

    You could create a new Space called Theatre/Dressing Room which would be a Composite of the Theater and Dressing Room, which would Block both when it is Booked and would display that combination Name on Client facing reports/invoices etc. This would give you 3 Spaces:

    Theatre (Base)

    Dressing Room (Base)

    Theatre/Dressing Room (Composite of Theatre and Dressing Room)

    This would allow you to Book the Theater without Booking/Blocking the Dressing Room

    The Dressing Room without Booking/Blocking the Theatre

    And Book the Combo when you wan that result.

    If it were me, I'd configure this way and train my Staff on how and when to use each Space.

  • Dave Segasture

    Michelle: One other note... when you add the Spaces to your Booking Calendar, only display the Composite Space which is the Theater/Dressing Room and the Dressing Room (Base) space. That way, if they book the Theater/Dressing Room you get the Theater and Dressing Room Blocked  and if they book the Dressing Room it does not Block the Theater.

  • Shelby Dodge

    Is it not possible for the software to list all of the base spaces within the booking calendar?  Then, (almost like an if then function) recognize that when 3 specific spaces are booked - the system knows there are x number of composite possibilities (based on what is configured) when those items are chosen?

    We are a facility with hundreds of bookable spaces, in order to composite all of the available spaces into just the commonly used composites, our booking calendar will become 4 times the size it already is.  It would not be functionally helpful to scroll through an even larger one.  Please advise.

  • Dave Segasture

    Michelle:  I looked at our latest release and we currently only display the Directly Booked Space(s) in the Event Bookings screen and do not display any Indirectly Booked Component Spaces - when you book a Composite Space. 

    I looked to see if we might have any additional Columns, Settings, and Filters which might allow this, and at this time there aren't any. 

    Could you, as you suggested, Book a Composite Space as a Package where the Space Package included other "Component" Spaces, perhaps but I'm not sure how that would perform in practical application as you'd basically be actually Booking each Component which might present you with Rate issues. 

    I think your idea is an interesting one and I believe I've had others ask for something similar in the past, of course when you're Scripting your Functions, all Component Spaces are available for assignment to Functions and Service Orders when you Book a Composite. But the display of the Components on Event Booking isn't currently available.

    Goto the Community area for Venue in the KnowledgeBase and submit this idea as an Enhancement - let's see how many other clients etc. might like this idea and perhaps get it on the Product Roadmap for future functionality, where we might have an optional switch to display/hide the Component Space in the Event Booking Screen. 

  • Samuel Riggenbach

    Dear Dave - wow! that seems perfect! thanks a lot! 

    kind regards, samuel

  • Luqman

    Hi,

    I have updated a Base space into a Composite space by adding components. However, I wish to revert this back into a Base space. After removing the components, the space is still tagged as a Component. How can I update this?

    Regards,

    Luqman

  • Dave Segasture

    Eric:

    Without reviewing your actual configuration of the Spaces - I couldn't give you a firm answer. 

    Book a short call with your Consultant to see how that Main Composite was created. If it's made-up of Rooms A, B and C and I would assume a mix of combinations of those same Rooms "Spaces" - for example, AB, BC and AC along with Rooms A, B, and C then if you booked the Main Space, let's call it "Hall A" - then you should be able to select each of the individual Spaces when you're function scripting or adding Orders... meaning you should be able to select Hall A, Rooms A, B or C and Rooms AB, BC, and AC. 

    Configuration of Spaces when they're Composites can be complicated even for Consultants. 

    Book that call with your Consultant and the both of you should be able to sort it out. 

  • Michelle Herson

    Hello,

    Is Mark Fingerhut's comment from 5 years ago regarding the base spaces not appearing on the Event Bookings when the Composite space is booked still true today?  It is the second comment on this thread.  If so, is there any other way to have base spaces be booked when the composite space is booked?  Can the composite spaces be set up differently to make this happen?  Or, maybe use a package?  

    Thank you,

    Michelle

  • Eric Swenson

    We have many composite spaces the consist of other base and composite spaces.  When we try to script functions we can only choose the either the main composite space or the base spaces attached to it and not the other composite space.  For example:

    Main Composite is is A and it consists of Room A, B, & C

    Room B has an A/V booth attached to it, so it's a composite space.

    When scripting functions we can only add A & C, but B is not listed as an option.

    Can this be fixed? 

  • Ken Treadway

    Shelby:

    Thanks for your comment.  Our intent is certainly not to drastically increase the size of your calendar.  I spoke with your consultant today and she is going to get with you to help configure these composite spaces for you.

  • Sean Tame

    Hi Rachel Podolsky,

    The [+] and [-] control the detailed display of multiple bookings in the same space.  In the [-] state, the spaces are fixed to one booking display, usually with a booking counter number to show the total.  Eg, your YBCA Soc space contains 4 bookings on Fri 29.  but rather than taking up too much space you can show only the first booking with a (4) in the first character.

    If you want to show composite spaces in a collapse expand way, you would have to create space heirarchies and have the calendar set to display in that format.

  • Kris Corrigan

    Thanks Mark

  • Wendy Thompson

    Hi Rachel,

    Did you include the base spaces in your selected spaces on the calendar or are you expecting them to display because you just selected the composite space?

    You do need to select the base spaces also if you want them to display on the calendar.  The bookings in those spaces that are part of the composite do display under the composite but the space names do not.

    Screenshots might be helpful if that is not the issue.

    Regards,

    Wendy Thompson

    Senior Quality Engineer

  • Svend Knutsen

    So I've tried it both ways with different results. If I only add the base spaces to the composite B,C,D,E then when it is booked, the base spaces are blocked out correctly but composites of CD, DE, CDE show as available. If I add all the composites AND base spaces to B,C,D,E and it's booked everything blocks out correct BUT let's say I book C,D,E then B,C,D,E still shows available. It seems like the only way around that is to add B,C,D,E as a composite of C,D,E but that seems like a bad idea since B is not part of C,D,E. 

  • Dave Segasture

    Svend, review the explanation from Kaitlyn about 8 Comments up... she perfectly explains the configuration. You do have to include any Space or Composite which would be included in the booked combination.

    Note: The previous comment regarding space configuration referenced in this comment was edited on 13 November 2018 to update information.

  • Dave Segasture

    Monique:

    Making those 2 Rooms Composite will, as you've already guessed, make this a 2-way connection, meaning if you Book the Theater it will in-directly book this other Space and vice-versa. That doesn't prevent you from actually Booking the Theater when this other Space is booked, but it will certainly appear as if the Theater is In-Directly Booked in that situation. There is a setting on the Booking Calendar which can be configured to "Only Show Direct" bookings, which would show the Theater as available, but in situations where the Theater is Booked it would then show this other space as available. You could create 2 Views of the Calendar, one which does not use this "Only Show Direct" setting and another which does... which might help Staff to determine the actual Booking Situation. but... I'm not sure that's a good solution either. In short, I can't think of a perfect solution for your situation. I would be tempted to not utilize the Composite Space feature and just Train Staff to be sure to take the Booked Status of the Theater into consideration when looking at booking this other Space.  Now... to what we should do next, see the next paragraph.

    What I'd like you to do is, post this situation/scenario into the Community Area of the KnowledgeBase  in the Venues section, so we can get other Clients Eyes on this, we might find many other clients need this same functionality and having their Input on your Situation, will help our Product Manager evaluation getting this onto the Enhancements "Roadmap" for improving the Booking Calendar. I will also discuss this with the Product Manager this morning. If he has any clever ideas, I'll update this comment.    Dave.

  • Mark Fingerhut

    Hi Kris - There isn't a way to show indirect bookings on the bookings grid of an event. It will only display directly booked spaces. However, in the Daily Booking window, you are able to show indirectly booked spaces as well. There is a filter called Type you can use to toggle on and off whether you want to see direct, indirect bookings or both.

    Mark F

  • Rachel Podolsky

    Sorry, meant to include both images... this is when the base spaces are listed individual in the view.

    but we would like the first one to list the names, without having the individual spaces have to be part of the view (because we want it to be more user friendly for the team that will be viewing this the most).

  • Kris Corrigan

    Hi

    If a composite space is part of another space is there a way we can have an exception to the rule for the composite space based on Usage, I don't think we can but I just thought I would ask the question for clarification.

    Thanks

    Kris

     

     

  • Kaitlyn Batliner

    Hi Svend,

    Without knowing the exact shape of your space, I can't say for sure. The components of a composite space should consist of all the base spaces and the various bookable combinations of those base spaces.

    Kaitlyn Batliner
    Ungerboeck Consultant

     

  • Wendy Thompson

    The base space labels will only display if you select them to display on the calendar, not just by clicking the + sign on the composite space.

    You can include the Space on the peek that displays when hovering on the booking so you can see which space is booked.

    Wendy

  • Maggie U.

    Hi Kris,

    There isn't a way to configure exceptions to the composite space rules.

    Thanks,
    Maggie

  • Michelle Herson

    Thanks Dave!

  • Dave Segasture

    Kyle:  If I'm understanding your question, Yes, when you are on the Booking Calendar screen you use your Filters to Select your Spaces. You would select both the Composite Spaces as well as the Base Spaces for display and place them into the order in which you would like them displayed.

    But, that does not mean that the relationship between them changes. Meaning, if you book a Base Space which is part of a Composite, the system will In-Directly book/block the Composite Space and vice-versa. 

    Hope this answers the question. 

  • Svend Knutsen

    Dave, I think that's what confuses me. Kaitlyn lists: 

    Room ABC         Components: A, B, C, AB, BC

    Which is how I have configured our spaces but when someone books ABC, the CD space still shows that it's available on the booking calendar even thought the shared C space is booked. In our environment the room names are different but that's the result I'm getting.

  • Kyle Matlock

    Is it possible to leave a base space as part of a composite space and still have it show up on the booking calendar as it's own space?

  • Kris Corrigan

    Thanks Mark

  • Kaitlyn Batliner

    Hi Joey Lynn,

    Base/Composite is an computed field. When you add Components to the Space in the Components tab and Save, the field will automatically update to Composite. If no Component spaces are listed in the Components tab, the field will say Base.

    Kaitlyn Batliner
    Senior Software Consultant

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