When you cancel an order, all the items on the order and all the work orders for the order are also cancelled. To cancel an order:
- Click on the Events link from the Main Menu. The Events page opens.
- Select the event with the service order(s) to cancel.
- Right-click and select Edit -> Edit. The Edit Event window opens.
- Select the Service Orders tab.
- Select the service order(s) to cancel. Use Ctrl+Click or Shift+Click to select multiple orders.
- Right-click and select Tools -> Cancel. The Cancel Order(s) window opens.
- Select the cancellation status for the order(s).
- Click Continue.
Comments
2 comments
Does canceling a service order automatically void/cancel any related invoices?
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No, Cancelling orders does not auto-void anything. the only way to cancel an order after its invoiced is to void the invoice > reopen the order > delete the actuals > cancel the orders.
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