Changing the Status on an Invoiced Registration Order

If an order has been invoiced by mistake, follow these steps to reopen it, or to change its’ status:

1. Locate the invoice that needs to be reopened.
2. Highlight the invoice and click the drop-down arrow to the left of the row, opening the Tools menu.
3. Select “Void Invoice” (as this impacts the General Ledger, notifying Accounting that this invoice is being voided and reopened is advised as a best practice).
4. Choose the Void Invoice date – generally the current date, and click Continue.
5. Select the dropdown menu for the Registrants tab on the Global Navigation bar, and click Registration Orders.
6. Locate the order that needs to be reopened by clicking Advanced Search on the Registration Orders window.
7. Enter the Order Number into the Order field.
8. Open the tools menu to the left of the row by clicking the gray arrow, and select Edit.
9. At the top of the Edit Registration Order window, select Open from the Tools menu.

Select which status should be applied to this order and click Continue. The order has now been reactivated.