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Restore Cancelled Events

Comments

23 comments

  • Maggie U.

    Hi All,

    Just wanted to provide an update that the Restore Event process has been rewritten will be available in v20.9 in the July/August timeframe.

    Thanks,

    Maggie

  • R.C. Chancy

    I am using v20.9.  I am not having a problem using it, myself.  I am having a problem providing access to it for the sales team.  I assigned "Allow Reinstating Cancelled Events" to their role, but they still can't see "Cancelled and Archived Events" on their main menu, and they don't have "Restore Event" in the Tools drop-down on the Edit Event window.  I'm not going to add them to the Admin Role so they can use it; I'm hoping for a better way.

  • Craig Mather

    Hi Kris

    Thank you for your question.

    I have done some further investigation into this and can confirm that it is not currently possible to do this in v20.
    It is currently recommended that you go to your Main Menu and search for 'Purge Events (v19)' to restore a cancelled event.

    Once this window has moved into v20, this option should be available.

    Please let me know if you have any further questions.

    Regards,
    Craig

  • Permanently deleted user

    Hello,

    We upgraded to 20.9J P22 last week. However, "Purge Events" is sill unavailable. Is the feature still not written in v20.9 yet?

    Regards,

    Shoaib

  • Maggie U.

    Hi,

    You can view it in the Cancelled By and Cancelled On fields. These fields are available as columns on the Events screen and as fields on the Add/Edit Event screen.

    Thanks,
    Maggie

  • Ian Collins

    Hi Maggie,

    Has this managed to get on the list of scheduled work yet?

    Thanks

    Ian

  • Maggie U.

    Hi Shoaib,

    Thanks for letting us know!  I have update the article with the correct information.

    Thanks,
    Maggie

  • Kris Corrigan

    Hi

    I have also upgraded the test environment to 20.9L X2 and still bridges back to V19 for purge events.

    Thanks

    Kris

  • This is where things can sometimes get a bit confusing.

    In v19 you had access privileges stacked with menus (i.e. if you had the menu option you could access a screen, then an access privilege would help to determine what you can/can't do on that screen).

    In v20 you now stack the access privileges with features and/or access exceptions. 

    In this instance, I would suggest you add the following actions to the Sales role (under access exceptions); 

    -"Cancelled and Archived Events" (5007)
    -"Restore Event" (4895)

    Both of these actions fit in the "Event Management and Coordination- Administration" feature, but I imagine you don't want to give access to the entire feature to Sales.

    Hope that helps.

    L

  • Ian Collins

    Hi,

    Any ideas when this will be put into v20? We are currently looking at moving our departments to v20 in January and this is one of the only features not in v20 that we use.

    Thanks
    Ian

  • I concur that this is toward the top of our list. One of the few features our sales team still have to bridge back for.

  • Wendy Thompson

    If you show Cancelled Events on your Calendar and/or in the Events list, you can also find the Restore Event action under Tools on the Edit Event window or reading pane so you don't need to go to the Main Menu option.

    Wendy

  • Linda Hilko

    Easy peasy!!! Thank you for these instructions!!

  • Michelle Herson

    When restoring an event in v30.98 and selecting to keep the cancellation date/user, where on the restored event does this information appear?

  • Michelle Herson

    Hi Maggie,

    Thank you.  I was seeing those fields on the "Cancel Event" screen, but not on the Edit Event screen.  I see that they are columns on the Events screen now.  

  • Deidre Miller

    I am trying to restore and event and I get and error saying

    "The selected order cannot be reinstated because the order is a co-exhibitor order and its main exhibitor order is cancelled"

    I can't restore the event because of the order, but I can't change the order if the event is cancelled.  Not sure how to get out of this pickle.  Please help!

  • Maggie U.

    Hi Ian,

    Purge Events has not been scheduled for migration to v20 yet.

    Thanks,

    Maggie

  • Maggie U.

    Hi Ian and Lee,

    I reached out to our Product Management Team and this is not on the schedule for the next 12 months.

    Thanks,
    Maggie

  • Permanently deleted user

    Looks like the article needs an update for v20.9


    I figured out that you can reinstate a cancelled event via "Restore Events" that can be accessed through "Cancelled and Archived Events" link from Main Menu. And not via "Purge Events"..

  • Eric Lowe

    Hi Deidre, This sounds like you have some data the system is not recognizing correctly. Please reach out to support and they will help you get this resolved. 

  • Kris Corrigan

    Hi

    Can you restore a cancelled event via the account in V20 like you can in V19.

    Thanks
    Kris

  • Are you receiving an error or struggling to find the option?

    Are you using v19 or v20?

  • R.C. Chancy

    Our sales team needs access to reinstate events.  I tried giving access to "Allow Reinstating Cancelled Events" to their role, but it didn't work.  I can I provide this access to their role?

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