Communication Types



  • Jonathan Comaling

    Hi - Can anyone assists us with this error while adding contacts - personnel. Thank you!

  • Ryan Canny

    Hi Zak,

    At first look there appears to be an issue with the Contacts - Personnel settings and how they are not respecting the way communication types are set.  You should be able to add these alternate communication types so they show in the search result column.  Can you please enter a ticket so our Development team can review further.

    Thank you,


  • I'm not 100% but just guessing, you have the unique option checked against the email or phone communication types.

    I'm not sure if this means you can only have 1 communication entry with that type attached to each account/contact OR if it means you can only have one account/contact with that communication value.

    As you are adding a new contact, I suspect it's the latter.

    Can you check whether you have any other records with the same email or phone number?

  • Hello - how does one add alternate communication types to contact search results?

    E.G. in the "Contacts - Personnel" search results, list Work, Mobile and Home phone numbers in the grid?  (only Work ("Phone") and Mobile are appearing as available columns...)




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