Cancel a Registrant, Registration Item or a Registration Order

You can cancel registrants, registration items and/or registration orders. When you cancel registrants, registration items and/or registration items, you can use cancellation fees to automatically charge a cancellation fee. 

After you cancel the registrant, registration item and/or registration order, you can then process any applicable refunds. Refunds are not automatically processed when cancelling a registrant, registration item or registration order.

To change the registrant type for a registrant, see Change a Registrant Type.

Cancel a Registrant

When you cancel a registrant, you also cancel all the registration items for the registrant. To cancel a registrant or multiple registrants:

1. Click the Events link from the Main Menu. The Events screen opens.
2. Select the event with the registrant(s) to cancel.
3. Right-click and select Edit -> Edit. The Edit Event screen opens.
4. Select the Order Registrants tab.
5. Select the registrant(s) to cancel.
6. Right-click and select Tools -> Cancel Registrant(s). The Reason screen opens. 
7. Select the cancellation reason from the Cancellation Reason drop-down. If you do not use cancelation reasons, leave blank.
8. Enter any additional notes about the cancellation into the Cancellation Text. If there are no additional notes, leave blank.
9. Click OK. The registrant status updates to Cancelled and any applicable cancellation fees are applied. 

If the registrant you cancel is the only registrant on an order or is the last active registrant on an order, you are prompted to cancel the registration order. 

Cancel a Registration Item 

1. Click the Events link from the Main Menu. The Events screen opens.
2. Select the event with the registration item(s) to cancel.
3. Right-click and select View -> Registration -> Registration Order Items. The Registration Order Items screen opens.
4. Select the registration item(s) to cancel.
5. Right-click and select Tools -> Cancel Item(s). The Reason screen opens. 
6. Select the cancellation reason from the Cancellation Reason drop-down. If you do not use cancelation reasons, leave blank.
7. Enter any additional notes about the cancellation into the Cancellation Text. If there are no additional notes, leave blank.
8. Click OK. The item status updates to Cancelled and any applicable cancellation fees are applied. 

Cancel a Registration Order

When you cancel a registration order, you cancel all registrants and registration items on the order. To cancel a registration order:

1. Click the Events link from the Main Menu. The Events screen opens.
2. Select the event with the registration order(s) to cancel.
3. Right-click and select View -> Registration -> Registration Orders. The Registration Orders screen opens.
4. Select the registration order to cancel.
5. Right-click and select Tools -> Cancel. The Cancel Order(s) screen opens.
6. Select the cancellation status from the drop-down. If using cancellation fees, select the Cancelled with Fees status.
7. Click the Continue button. The Reason screen opens. 
8. Select the cancellation reason from the Cancellation Reason drop-down. If you do not use cancelation reasons, leave blank.
9. Enter any additional notes about the cancellation into the Cancellation Text. If there are no additional notes, leave blank.
10. Click OK. The order status updates to Cancelled and any applicable cancellation fees are applied if using the Cancelled with Fees status.

Cancel Registrant, Registration Item and Registration Order Security

Allow Edit/Add of Registration Orders

Cancelling registration orders and registration orders items is controlled by the Allow/Edit of Registration Orders access privilege. Users and/or roles assigned to the privilege are allowed to cancel registrations order and registration items. Any users not assigned to the privilege are not able to cancel registration orders and registration items. If no users are assigned to the privilege, it is considered inactive and all users can cancel registration orders and registration items. 

Edit/Delete Registration Order by Status

Cancelling registration orders is controlled by the Edit/Delete Registration Order by Status access privilege. Users and/or roles assigned to the privilege are allowed to cancel registration orders and registration items up to a status limit that is configured for the user and/or role. Any users not assigned to the privilege are not able to cancel registration orders and registration items. If no users are assigned to the privilege, it is considered inactive and all users can cancel registration orders and registration items.