The Ungerboeck Web Add-in is necessary to print, run reports and add/edit documents, and open v19 screens from v20 (on-premise customers only). The Ungerboeck Web Add-in is not Momentus Enterprise version specific.
Every Enterprise user needs to have this add-in installed. To install or replace the Ungerboeck Web Add-In, you must have:
- Administrative access on the user's machine
- General knowledge of Microsoft Windows
- Your internet browser closed during the beginning of the process
- The Ungerboeck Chrome Extension
Ungerboeck Chrome Extension
The Ungerboeck Chrome Extension is a thin communication layer needed by Chrome to interface with the Ungerboeck Web Add-in. It is used to perform optional operations that require v30 to work outside the browser security sandbox (for example, adding and editing documents). This is only required with Enterprise v30 and does not apply to legacy versions such as v19 or v20.
The first time logging into Enterprise v30, you receive a prompt to install the Ungerboeck Chrome Extension.
- Click Yes on the Ungerboeck Chrome Extension message. The Chrome Web Store opens.
- Click the Add to Chrome button. The Add Ungerboeck Chrome Extension message opens.
- Click the Add extension button. A message appears in Chrome confirming the extension was added. Close the message.
- Refresh the page. If you do not refresh the page, you receive the message to install the Chrome extension even though it was installed.
You must install the Ungerboeck Chrome Extension on all devices using Enterprise v30 and Chrome to use document editing and printing. If your organization restricts adding Chrome extensions, your IT Department can access the Chrome Web Store: https://chrome.google.com/webstore/detail/ungerboeck-chrome-extensi/iidhigpgcibnogiedkaaoadofibhfhbe
Install the Ungerboeck Web Add-In
To install the Ungerboeck Web Add-In:
- Log into Enterprise.
- Add or edit a document from anywhere in Enterprise. A message appears notifying you that the feature requires the Ungerboeck Web Add-In.
- Click Yes. The install file downloads. In Chrome, it usually displays at the bottom of the screen.
- Open the downloaded file. The Confirm Installation screen opens.
- Click the Next button.
- If prompted to allow the file to make changes to your device, click Yes.
- Click the Close button when installation is complete.
- Restart your browser.
Although silent install is not supported, the file is available from https://software.ungerboeck.com/bridge?ver=current. Once you save the .msi file, you can deploy it to all machines, based on your silent install package.
Replace the Ungerboeck Web Add-In
To uninstall the existing Ungerboeck Web Add-in:
- From the PC desktop, click the Windows icon.
- Search for or navigate to the Control Panel. The All Control Panel Items screen opens.
- Select either Programs and Features or Uninstall a Program.
- Locate the Ungerboeck Web Add-in.
- Right-click on the Web Add-in.
- Select Uninstall.
- Click through the prompts to complete the uninstall process.
To download and install the new Ungerboeck Web Add-In:
- Download the installation file from the Online Downloader.
- Open the downloaded file.
- Follow the prompts to complete the installation.
- Reopen your browser.
- Log into Enterprise and retry your action.
Locate Your Ungerboeck Web Add-In Version
To find the version of the Ungerboeck Web Add-In you are using:
- Click on the Control Panel for the user's machine.
- Select Programs and Features. The Program and Features screen opens.
- Locate the Ungerboeck Web Add-in. The version shows in the Version column.
Troubleshoot an Ungerboeck Web Add-In or Ungerboeck Chrome Extension Problem
If you experience an issue with the Ungerboeck Web Add-In, Momentus recommends first replacing the Ungerboeck Web Add-In with the latest version. See Replace the Ungerboeck Web Add-In for detailed steps.
If the problem continues, verify the user's working directory. To do this:
- Log into Enterprise v30.
- Click the Users link from the Main Menu. The Users screen opens.
- Select the user experiencing the problem.
- Right-click and select Edit. The Edit User screen opens.
- Select the User Preferences & Defaults tab.
- Review the Working Directory field. If there are any characters in the field, delete them.
- Click OK.
- Refresh Enterprise and attempt the same process to see if the problem is resolved.
If the problem is still unresolved, verify C:\USLP900 exists on the local machine. To do this:
- Open File Explorer on the user's computer experiencing the problem.
- Navigate to the C:\ drive.
- Verify there is a folder named USLP900. If not:
- Right-click and select New -> Folder.
- Rename the folder USLP900.
- Right click on the USLP900 folder -> Properties.
- Navigate to the Security tab.
- Click on Users -> verify that the Users group has Read, Write, and Modify permissions.
If the problem persists, you should create a log file for review. Momentus recommends you enable diagnostics for both the Ungerboeck Web Add-In and Ungerboeck Chrome Extension for the most accurate logging.
- Open File Explorer on the user's computer experiencing the problem.
- Navigate to C:\Program Files\Ungerboeck\Ungerboeck Web Addin. If using a 64-bit computer, navigate to C:\Program Files (x86)\Ungerboeck\Ungerboeck Web Addin.
- Select the UngerboeckWebAddinConfiguration.exe file.
- Right-click and select Run as Administrator. The Ungerboeck Web Add-in Configuration screen opens.
- Select the Advanced tab.
- Check the Enable Diagnostics Mode check box.
- Click OK.
- Click the Ungerboeck Chrome Extension icon in the upper right of the browser.
- Select Options. The Ungerboeck Chrome Extension Options screen opens.
- Check the Enable Diagnostics check box.
- Click the Save button.
- Close all browser screens.
- Reopen the browser. A log file is created the next time you use the Ungerboeck Web Add-In. Let the process run until you receive a message.
- Click the Save button on the Diagnostics screen to create the log file.
- Select the location for the log file and send to your regional Client Care Team for review.
Comments
16 comments
Hi there
Can you let me know if the msi stored is updated with the latest version? I just clicked on the link and downloaded the file UngerboeckWeb_20_8_160614.msi, but the version on my UB where I've just updated is being reported as 20.8.46!
How do I know if the msi relates to the correct version?
0 upvotes
Hi Jerry,
The name of the file contains the date that the new web add-in was created (in this case, it's June 14, 2016). The name of the file and the version will usually not correspond. If you download the file through Ungerboeck, you will always receive the latest released version.
Please let us know if you have any further questions. Thanks!
0 upvotes
In v20, when trying to run a report from a v19 feature, for example "Current Receivables Aging (v19)", the v19 screen displayed no problem, but it couldn't generate the report and returned an error. (attached)
This issue does not happen to our stations that still have EBMS Runtime and SAP Crystal Reports runtime engine for .NET Framework (32 bit) installed.
Do we actually need EBMS Runtime and SAP Crystal Reports runtime engine for .NET Framework (32 bit) installed in order to have "Current Receivables Aging (v19)" to run its report properly?
0 upvotes
Hello! You DO need the appropriate version of EBMS Runtime installed on the client machine in order to run reports through v19. You do NOT need SAP Crystal Reports installed on all client machines to run reports.
Thanks and hopefully that clears things up.
0 upvotes
Thank you Sara.
0 upvotes
Any time!
0 upvotes
I followed the instructions and it still does not work.
0 upvotes
Hi Helen - if you're having problems with installing the web add-in, we recommend creating a ticket with your regional Client Care team. The representative can then troubleshoot the issue with you. Thanks!
0 upvotes
Hello,
Is this still correct for 30.99?
Thanks,
Michelle
0 upvotes
Hi Michelle! Web add-in 20.8.83 and Chrome Extension 1.0.18 are required for 30.99. The web add-in is not version specific, so you're probably already on it. Thanks!
0 upvotes
Hi Sara,
we are currently using the Web Add-In 20.08.220420. I just tried to download the latest version through the link above but this also seems to be Version 20.08.220420.
Is the Version 20.8.83 available anywhere else or is our Version the current one?
Is 20.08.220420 compatible with 30.99B ?
Thanks
0 upvotes
Hi Elisabeth - the naming convention can be a little confusing. 20.08.220420 is the same as 20.8.83. If you go to Control Panel > Programs and Features, it will show the version as 20.8.83.
Anyway, in short, it sounds like your users are current. This version is compatible with .99B. Thanks for reaching out!
0 upvotes
Hi,
I have a quick question, will there be a new Web Add-In suppoting the new Outlook for Windows? Since the functionallity of Drag and Drop E-Mails from Outlook into Momentus (or somewhere else) is disabled by Microsoft, maybe a new Web Add-in might bring back the functionality?
Thank you.
Mirko
0 upvotes
Mirko Harrison-Gall, what do you mean drag and drop is disabled by Microsoft? The drag and drop currently does the msg file. We have a back log item to make the drag and drop in to a Momentus email by reading the msg file but it does still do the msg file as a document file. There is a known issue with Outlook that it may not do the 'Drop' correctly when dragging directly from Outlook so you may have to drop it on your desktop first but that is the only issue that I am aware of.
0 upvotes
Hi Dustin,
We are currently testing the Outlook Desktop App (The New Outlook) and it is not possible to Drag & Drop E-mails from Outlook to the desktop or Windows folders or even Momentus. We found out that Microsoft does not support this feature anymore. Many Users are discussing in Microsoft Communities.
That's why I wonder if there is a new Web Add-in on the roadmap from the Momentus Dev's.
Best regards,
Mirko
2 upvotes
This would be the Outlook Add-in then. If Outlook has stopped supporting drag and drop, there would be nothing we could do outside of the Outlook Add-In.
0 upvotes
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