At Momentus Technologies, we are committed to providing our customers with technology to enhance their productivity and streamline their operations. This article is designed to ensure that you and your organization are fully prepared for a smooth transition to the latest version of our software.
In this article:
Software Requirements
The transition to version 2024.1 is designed to be as seamless as possible, requiring minimal adjustments on your part. To ensure a smooth upgrade process, it is important to verify that your current installations meet the following version requirements:
Required Versions for Add-ins:
- Office/Outlook/Excel Reporting:
- Required version: 1.04.02 or higher
- Recommended version: 1.04.04 or higher
- Ungerboeck Web Add-in:
- Required version: 20.8.83 or higher
- Recommended version: 20.8.86 or higher
If your versions do not meet the above requirements, please refer to Replace the Office Add-In, Outlook Add-In and/or Excel Reporting Add-In for Office/Outlook/Excel Reporting and/or Ungerboeck Web Add-In for step-by-step instructions on how to update your software.
What’s New in 2024.1
We are excited to introduce a range of new features and improvements in version 2024.1. To get a comprehensive overview of what to expect, including enhancements and new functionalities, we strongly encourage you to read the What’s New release notes in preparation for your upgrade. We have recently redesigned our What’s New article in order to make it easier to find software changes relevant to your organization.
Post-Test/Pre-Prod Preparation
After your Test environment has been upgraded, it's crucial to conduct thorough testing of workflows essential to your organization's operations. We specifically recommend testing the following:
- Credit Card Processing
- Customized Reports
- Custom Interfaces (if applicable)
- Public-Facing Applications, including but not limited to ESC, OSB, Registration, and Payment Portal
- If you need your test environment data refreshed, please enter a ticket for your regional Support team and request to copy production to test after the test upgrade has been completed.
Ensuring that these workflows function as expected will help identify any potential issues before the upgrade is rolled out to the production environment.
How to access your Test Environment
Your test environment can be accessed by adding /test to the end of your Production URL.
Ex. If your Production URL is https://customer.ungerboeck.net, your test environment URL will be https://customer.ungerboeck.net/test. Please enter a ticket for your regional Support team if you have issues logging into Test.
What to expect During the Upgrade
During the upgrade, Momentus Enterprise access will be temporarily unavailable for 30-60 minutes per environment. Production activities won't be affected during testing. Upgrade completion is expected within the communicated window.
Customers using replication can expect their upgrade to be completed at any time over the specified weekend.
Upgrade Delay
If you would like to delay your upgrade, please submit a request to delay at least 24 hours before the scheduled upgrade:
- In the Support Center, go to Submit a Request > Submit a Request.
- From the dropdown, select Database Update Request .
- In the “What type of database request do you need help with?” dropdown, select Delay an Upgrade.
- Fill out all required fields and click Submit.
We understand that circumstances may arise that necessitate delaying the upgrade, and we're here to accommodate your needs. We are here to support you through every step of the upgrade process. If you have any questions or need further assistance, please do not hesitate to contact our support team.
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