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Add, Edit or Remove Payment Plan Steps

Comments

9 comments

  • Alex Randall

    What's the difference between the Add button and the Add Actual Step button when adding a payment step to a memo payment plan?

  • Lauren Curd

    Hi Alex -

    It's been a while!  Hope you are good!

    The Actual step will pick up Actual Amounts on the Orders instead of Ordered Amounts.  This is referring to the field called Phase on the payment plans.  The ordered phases grab all the ordered amounts of what we think will happen on the event, and the actual comes in at the end to ensure that as work orders get completed, any additions or reductions based upon work order completion will get caught in the Actual step of the payment plan to determine the true remaining balance. Hope this helps!

    Thanks!

    Lauren

  • Alex Randall

    Thanks, Lauren, that helps a lot! If ordered steps have been paid, do actual steps added afterward account for those payments (that is, if I had a single Actual remainder step at the end of my payment plan, would it show a total of all actual items, or all actual items minus the amounts from the completed ordered steps?

  • Sean Tame

    Hey Alex,

    The Payment Plan invoices are calculated on the current step total less amounts already invoiced.  It does not take into account whether the previous invoices have been paid or not (although these amounts may contribute to the overall PP Amount Due - depending on how your invoice is configured to print)

    Final (Actual) PP Step = Total of Order Actuals less previous invoice totals.

  • Alex Randall

    Thanks, Sean. So that I understand fully, the Final (Actual) PP Step does not incorporate ordered items, just actual items, yes? And it only totals the actual items that haven't yet been invoiced?

  • Sean Tame

    Hi Alex,

    Yes to the first part.  Take an example.

    Payment Plan has 3 steps.  50% (ordered), 50% (ordered), Remainder (actual)

    Plan has 1 service order value = $1,000.  First invoice amount = $500 being $1,000 x 50%.

    Service order changes value to $1,200.  Second invoice amount = $700 being 100% cumulative - $1,200 less $500 already invoiced.

    Service order is closed with actuals of $1,400.  Final invoice = $200 being 100% of actuals ($1,400) less $1,200 already invoiced.

    Does that help? 

  • Alex Randall

    Thanks for clarifying, Sean. Got it now!

  • Lauren Allen

    What happens if the Final Payment Step has ben deleted (by accident). Using the "Add Actual Step" or "Add" does not work. Are there alternate steps to raising the Final Invoice?

  • Lauren Curd

    Hi Lauren -

    If the actual step was deleted, utilizing the Add or Add Actual should allow you to get  to a place where you can create a new actual step on the payment plan.   If that does not appear to be working correctly, I would recommend sending a case to Client Care for this to be reviewed further.

    Thanks!

    Lauren 

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