Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs) can be created for individual items, or you can create a single page with a list of FAQs.

If you set up FAQs for individual items, these are created once and then are applied to the item in any public-facing configuration where it is used.

To configure a FAQ::

  1. In the Main Menu, search for and select Frequently Asked Questions. The Frequently Asked Questions page opens.
  2. Click Add. The Add Frequently Asked Question window opens.
  3. Enter the necessary information:
    • Question – The question portion of the FAQ.
    • Answer – The answer for the FAQ.
    • Sort Sequence – Enter the order the FAQ displays in the Sort Sequence field (10 for first, 20 for second, and so on). The best practice recommendation is to skip numbers in the sequence so you can easily add more FAQs in the future.
    • Retire - If checked, the FAQ can’t be seen on public-facing applications.
  4. In the Resources section, click Select. The Select FAQ Resources window opens.
  5. Select the resources the FAQ applies to. Use Ctrl+click or click and drag to select multiple resources.
  6. Click Select. You return to the Edit Frequently Asked Question window.
  7. In the Form Templates section, click Select. The Select FAQ Form Templates window opens.
  8. Set up item tags. Item Tags are used for grouping items and determining where an FAQ will display within the FAQ control.
    1. In the Item Tags section click Select. The Select FAQ Item Tags window opens.
    2. Select the item tags the FAQ applies to. Use Ctrl+click or click and drag to select multiple tags.
    3. Click Select. You return to the Edit Frequently Asked Question window.
  9. Click OK.

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Comments

5 comments

Date Votes
  • Pia

    Hello! is there a way to upload FAQ's in PDF format into ESC? For example:

     

     

    0 upvotes

  • Tyler Lewis

    Hello Pia,

    There isn't a current way to do this within ESC, however there are two different work arounds that I would suggest. The first would be to have a typed out HTML block that would represent what you have here. The other option would be publishing the PDF FAQs and linking it to the navigation. Both can be done by creating through navigation of the ESC configuration. Uploading a PDF version would be an enhancement request. Please reach out if you have any other questions!

    Thanks,

    Tyler Lewis
    Business Analyst - Venue Operations

    0 upvotes

  • Gavin Gilmartin

    Can you use different FAQs for ESC configurations?

    0 upvotes

  • Pia

    Hi Tyler,

    Thanks for the reply. I was able to upload our FAQ on pdf by importing in Ungerboeck, added a document download component on to our ESC configurations then selecting the FAQ's that I needed to upload.

    Cheers,

    Pia

    0 upvotes

  • Pia

    Hi Gavin,

    If you already have your FAQ's ready for upload you can follow the steps that I did.

    Hope this helps.

     

    Pia

    0 upvotes

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