Override Exhibitor Service Center Configuration Settings for Individual Events

When you create an Exhibitor Service Center configuration, you create it for all events. Sometimes though, you need to have specific navigation links, deadlines or order items for an event. When this happens, you can override those settings at the event level. This is only available with the Premium Edition of Exhibitor Service Center.

The steps below assume the ESC configuration is already assigned to the event. To override the Exhibitor Service Center configuration settings at the event level:

1. Click the Events button from the Global Navigation Bar. The Events page open.
2. Select the event for the overridden configuration settings.
3. Right-click and select Edit -> Edit. The Edit Event window opens. The ESC Navigations, ESC Deadlines and the ESC Order Items tab are available.

ESC Navigations Tab

You can create or edit navigation links to display pages containing information other than order items. If configured, the navigation tree displays on the left-side of the Exhibitor Service Center. The best practice recommendation is to use three levels or less within the navigation tree but there is no limit to the number of levels you can have.

To add a new navigation for the event:

1. Select the ESC Navigations tab.
2. Click the Add button. The Add Navigation Control window opens.
3. Enter the necessary information:
   • Description - Name for the navigation link. This name displays to the exhibitors logged into the Exhibitor Service Center.
   • Type - Select the navigation link type:
     • Application - Link to another public-facing application. If selected, an Application drop-down is available to select from Account Management, Frequently Asked Questions or Payment Portal.
     • External Link - Link to an external site. If selected, an External Link field is available to enter the web address for the external link.
     • Form - Link to a form template specific to this navigation link. If selected, a Form drop-down is available to select the form template to use. After selecting a form template, an Edit hyperlink becomes available so you can make changes to the form template.
     • Page - Links to pre-configured order form page from the Exhibitor Service Center form template or an item category listing.
   • Parent Link - If a selection is made, the navigation link is nested under the selected link. If no selection is made, the link is the main link.
   • Available When Exhibitor Category - The navigation link is only available to exhibitors matching the selected exhibitor category(ies).
   • Available When Exhibitor Type - The navigation link is only available to exhibitors matching the selected exhibitor type.
   • Available When Exhibitor Status - The navigation link is only available to exhibitors matching the selected exhibitor status(es).
   • Sort Sequence - Enter the order the links display in the Sort Sequence field (10 for first, 20 for second, etc.). The best practice is to skip numbers in the sequence so you can easily add more links in the future.
4. Click OK.

To edit an existing navigation for the event:

1. Select the ESC Navigations tab.
2. Right-click on the existing navigation.
3. Select Edit. The Edit Navigation Control window opens.
4. Make necessary changes.
5. Click OK.

ESC Deadlines Tab

Use deadlines to highlight specific deadlines, item cutoff dates and event-based messages. 

To add a new deadline for the event:

1. Select the ESC Deadlines tab.
2. Click the Add button. The Add Deadline window opens.
3. Enter the necessary information.
   • Description - Name for the deadline.
   • Due Date - Number used to calculate the due date based on the event start or event move-in.
   • Days Before - Select the date for the Due Date calculation.
     • Event Start - Due date is calculated using the number in the Due Date field based on the event start date. For example, if 5 is entered in the Due Date field, the deadline is 5 days before the event start date.
     • Move-In - Due date is calculated using the number in the Due Date field based on the event start date. For example, if 5 is entered in the Due Date field, the deadline is 5 days before the event move-in date.
   • Navigation - Page the exhibitors are sent to if they click the deadline link.
   • Available When Exhibitor Status - The deadline is only applicable if the exhibitor’s status matches the selection.
   • Available When Exhibitor Category - The deadline is only applicable if the exhibitor’s category matches the selection.
   • Available When Exhibitor Type - The deadline is only applicable if the exhibitor’s type matches the selection.
   • Sort Sequence - Order deadlines by entering a number in the Sort Sequence field (10 for first, 20 for second, etc.). Its recommended to skip numbers in the sequence so that you can easily add additional groups in the future.
4. Click OK. 

To edit an existing deadline for the event:

1. Select the ESC Deadlines tab.
2. Right-click on the existing deadline.
3. Select Edit. The Edit Deadline window opens.
4. Make necessary changes.
5. Click OK.

ESC Order Items Tab

Select resource departments and individual order items to remove from the site. To remove order items for the event:

1. Select the ESC Order Items tab.
2. Select resource departments to exclude from the Excluded Resource Departments drop-down.
3. Click the Select button in the Excluded Items heading. The Select Excluded Items window opens.
4. Select the resources to exclude. Use Ctrl-click or click and drag to select multiple resources. This only removes stand-alone items. If there are any selected items configured as related resources or upsells, they are not removed.
5. Click the Select button. You return to the Edit Event window.
6. Click the Save (disk) button.