Create Exhibitor Service Center Orders in Back Office

Your organization’s internal users can add Exhibitor Service Center orders on behalf of an exhibitor using the Web ESC Order option.

  1. Click the Events button from the Global Navigation Bar. The Events page opens.
  2. Select the event for the Exhibitor Service Center order.
  3. Select the Exhibitors tab from the right side of the screen.
  4. Click the Web ESC Order button. The Add Web Exhibitor Service Center Order window opens.
  5. Enter the necessary information:
    • Event ID – Event for the order. Defaults to selected event.
    • Account – Account for the order.
    • Contact – Person within the selected account requesting the order. Defaults to the account contact on the exhibitor record.
    • Exhibitor Service Center Configuration - Defaults to the Exhibitor Service Center configuration assigned to the event. If more than one Exhibitor Service Center configuration is assigned to the event, select a configuration from the drop-down.
  6. Click OK. The public-facing Exhibitor Service Center application opens in your default browser.
  7. Complete the online order on behalf of the exhibitor.

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Comments

2 comments

Date Votes
  • Theresa Gorman

    I have been testing this but when I am directed to the ESC I get this message.  Is there an access privilege I need to set?  I have looked and can't find anything.

    Editing account information is not supported in ESC admin mode

    0 upvotes

  • Tyler Lewis

    Hey Theresa, 

    Sorry for the late responds! Could you provide some recreation steps here? Where exactly in the process are you getting the error? Is it when you are trying to edit account information or change a bill-to account? There shouldn't be anything around a validation when you first enter the app.

    Thanks,
    Tyler Lewis - Business Analyst
    Venue Operations

    0 upvotes

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