Exhibitor Service Center Configuration

The Exhibitor Service Center Configuration is used to combine your settings and configurations to create the public-facing application. To begin Exhibitor Service Center configuration:

1. Click the Exhibitor Service Center Configurations link from the Main Menu. The Exhibitor Service Center Configurations page opens.
2. Click the Add button. The Add Exhibitor Service Center Configuration window opens.
3. Complete these sections:
   • General Settings
   • Sign-In Settings
   • Booth Settings
   • Integration
   • Additional Settings
   • Languages Tab
   • Navigation Tab
   • Deadlines Tab

General Settings

The General Settings are configuration settings that apply to the entire public-facing application.

• Description - Name of the configuration.
• Logon Configuration – Public Sign In Configuration to use for exhibitors who log into the Exhibitor Service Center. 
• Account Management Configuration – Account Management Configuration to use for exhibitors who log into the Exhibitor Service Center. 
• Contact Us Configuration – Contact Us Configuration to use when logged in users click the Contact Us button. 
• Order Processing Configuration - Order Processing Configuration to use for the application. 
• Form – Form Template for the Exhibitor Service Center. Click the Edit link next to the drop-down to make changes to the selected form template. 
• Function Usage – Functions with function usages matching the selected value(s) are available for selection by exhibitors when they are entering their order(s). If there are multiple functions, the exhibitor can select the appropriate function from a drop-down before beginning the ordering process. If there is only one function, the function is automatically used for the order and the exhibitor does not need to make a selection.
• Events – Events available to exhibitors when placing orders. If multiple events are selected, exhibitors select one before proceeding to the ordering process. If only one event is selected, orders are automatically added to the event and exhibitors do not need to make an event selection.
• Price Lists – Click the Price Lists link to select the price list(s) for the orders.
• Payment Portal Configuration – Payment Portal Configuration to use when allowing exhibitors to view order history and make payments for open orders and invoices. 
• Web Skin – Web skin for the Exhibitor Service Center Configuration. Web skins control the fonts and colors of the application.
• Logo to Display 
  • None – If selected, no logo is displayed.
  • Display Organization Logo - When selected, the organization logo displays.
  • Display Organization Logo Then Event Logo - If selected, the organization logo displays. When the event is selected, the event logo displays.
• Retire - If checked, the configuration is no longer available for use.

Sign-In Settings

The Sign-In Settings control how exhibitors log into the Exhibitor Service Center.

• Display Accounts with A/R – Accounts matching the selected A/R code(s) display for selection. This is helpful if the person logging in has several accounts for the same company but are in the database for different purposes.
• Create Exhibitor Record Upon Sign-In – If checked, the exhibitor record is created in the software. The exhibitor record is created when the event is known, not when the order is submitted.
• Sign-In Position – When the person is forced to log in. Premium Edition only.
  • Beginning of Application – If selected, exhibitors are prompted to sign-in before accessing any information in the Exhibitor Service Center.
  • Before Payment Page – If selected, exhibitors can add items to their shopping cart without signing in but are prompted to sign-in before checkout.
• Only Allow Exhibitors on the Event to Sign-In - If checked, only exhibitors with a record on the event are able to sign in.
• Prevent Access when Bill-To Account is on Hold – If checked, exhibitors with accounts set to Hold cannot log into the Exhibitor Service Center. See Place an Account on Hold or Warn for more information.

Booth Settings

The Booth Settings control how exhibitors place orders for their booths.

• Allow Booth Input
  • Yes (default) – Exhibitors can enter their booth number when they sign in to the public-facing application. If their booth number is on their exhibitor record, the booth field is disabled.
  • No – Booth field does not display when signing into the public-facing application.
  • Required – Booth field is required when signing into the public-facing application if the Exhibitor’s booth number is not on their exhibitor record.
• Allow Booth Area Input - Only available if Yes or Required are selected for Allow Booth Input.
  • Yes – Exhibitors can enter their booth area when they sign in to the public-facing application. Select the booth area unit of measure from the Booth Area U/M field. The booth area is used to auto-populate the item quantity for designated items, such as carpeting or stand cleaning.
  • No – Booth area does not display when signing into the public-facing application.
  • Required – Booth area is required when signing into the public-facing application. Select the booth area unit of measure from the Booth Area U/M field. The booth area is used to auto-populate the item quantity for designated items, such as carpeting or stand cleaning.
• Allow Open Sides Input - Only available if Yes or Required are selected for Allow Booth Input.
  • Yes – Exhibitors can enter their open sides when they sign in to the public-facing application. The open sides is used to auto-populate the item quantity for designated items, such as carpeting or stand cleaning.
  • No – Open sides does not display when signing into the public-facing application.
  • Required – Open sides is required when signing into the public-facing application. The open sides is used to auto-populate the item quantity for designated items, such as carpeting or stand cleaning.
• Validate Booth – If checked, the booth number is verified to be valid for the function or event. Entering an invalid booth number stops the exhibitor from accessing the Exhibitor Service Center.
• Allow exhibitors to order services for a new booth – If checked, exhibitors can order services for new booths not yet assigned to them.
• Allow Changes to Defaulted Item Quantity - If checked, exhibitors can change the item quantity from the default item quantity.
• Only Booth Account Contacts Can Logon - If checked, contacts for the booth account can log in to the Exhibitor Service Center.

Integration

• Google Analytics Configuration - Configuration to use for tracking data from the public-facing application. 
• Enable reCAPTCHA - If checked, reCAPTCHA is used in the sign in process.

Additional Settings

The Additional Settings section allows you to configure options for both exhibitors and your internal users.

• Event Name to Display - Determines if the event description or event legal name displays.
• Show Order History – If checked, exhibitors can view orders connected to their account for the event through the View Order link in the Exhibitor Service Center.
• ‘Place New Order’ Redirect – When an exhibitor clicks the Place New Order button (or link) on the order confirmation page, the exhibitor is redirected to the selected Event List Configuration. If no event list configuration is selected, the specific event(s) selected in the Events field are used. 
• Admin mode overrides resource cutoffs – If checked, your internal users can override resource cutoffs in the software.
• Display Events Dates/Times – Display of the date format on the Exhibitor Service Center header that displays on all pages.
  • Dates Only – Only event dates display. Times do not display.
  • None – No dates or times display.
  • Dates and Times – Event dates and times display.
• Dates To Use For Display - Event dates (start and end or move in and move out) to dispaly.
• Admin mode overrides item delivery configuration – If checked, your internal users can override item delivery configurations.

Languages Tab

Your online users can have the option to select the language they want to use when using the Exhibitor Service Center so the web pages and options show in their preferred language. To use multiple languages, you must have the languages you want to offer already configured in the Languages screen and have your system configured to use alternate descriptions. 

When you configure multiple languages, you assign a dictionary to the Exhibitor Service Center. This dictionary is used to show the standard system phrases in the language you select. 

1. Click the Exhibitor Service Center Configurations link from the Main Menu. The Exhibitor Service Center Configurations page opens.
2. Select the Languages tab.
3. Click the Add button. The Add Public Language window opens.
4. Enter the necessary information:
   • Language - Language for the Exhibitor Service Center.
   • Dictionary - Dictionary for the Exhibitor Service Center.
   • Region - Regional settings to use for the Exhibitor Service Center.
   • Web Skin - Web skin to use for the Exhibitor Service Center.
   • Description to Use - Alternate description to use for the Exhibitor Service Center.
   • Default Language - If checked, the language is used the first time an exhibitor accesses the site if the URL the exhibitor used does not include the language parameter.
5. Click OK. Repeat for each language you want available.

Navigation Tab

You can create navigation links to display pages containing information other than order items on the Navigation Tab. If configured, the navigation tree displays on the left-side of the Exhibitor Service Center. The recommended best practice is using three levels or less within the navigation tree but there is no limit to the number of levels you can have.

To add a navigation link:

Deadlines Tab

You can use the information in the Deadlines tab to enforce specific deadlines, item cutoff dates and event-based messages.

1. Select the Deadlines tab.
2. Click the Add button. The Add Deadline window opens.
3. Enter the necessary information.
   • Description – Name for the deadline.
   • Due Date – Number used to calculate the due date based on the date selected in the Days Before drop-down.
   • Days Before
     • Event Start – Calculates the due date using the number in the Due Date field based on the event start date. For example, if 5 is entered in the Due Date field, the deadline is 5 days before the event start date.
     • Move-In – Calculates the due date using the number in the Due Date field based on the event move-in date. For example, if 5 is entered in the Due Date field, the deadline is 5 days before the event move-in date.
   • Navigation – Where exhibitors are sent to if they click the deadline link.
   • Available When Exhibitor Status – The deadline is only available to exhibitors matching the selected exhibitor status(es). Premium Edition only.
   • Available When Exhibitor Category – The deadline is only available to exhibitors matching the selected exhibitor category(ies). Premium Edition only.
   • Available When Exhibitor Type – The deadline is only available to exhibitors matching the selected exhibitor type. Premium Edition only.
   • Sort Sequence - Order the deadlines display (10 for first, 20 for second, etc.). It is a best practice to skip numbers in the sequence so you can easily add more deadlines in the future.
4. Click OK. You return to the Add Exhibitor Service Center window.