You can send updated email confirmations to your registrants when they edit an order, cancel an order, cancel registrants or substitute registrants in public-facing registration. You can configure a different confirmation for each type of order change.
Order Edits
If you allow registrants to edit their order in public-facing registration, you can assign the email template that is used when the edited order is submitted.
- Click the Events link from the Main Menu. The Events screen opens.
- Select the event for the registration setup.
- Right-click and select Tools -> Registration Setup. The Registration Setup screen opens.
- Select the Registration Form Setup tab.
- Expand the Appearance section.
- Click the Edit Form Template hyperlink. The Form Template screen opens with the Sign-In Group selected.
- Click the Edit Component hyperlink within the Sign-In Group. The Edit Sign In Form Section screen opens.
- Expand the Allow Editing of Orders section.
- Check the Allow Editing of Orders check box.
- Select the email template to send to registrants after the order changes are submitted from the Edit Order Email Template drop-down.
- Click OK.
Cancel Orders
If you allow registrants to cancel their order in public-facing registration, you can assign the email template that is used when the order cancellation is submitted.
- Click the Events link from the Main Menu. The Events screen opens.
- Select the event for the registration setup.
- Right-click and select Tools -> Registration Setup. The Registration Setup screen opens.
- Select the Registration Form Setup tab.
- Expand the Appearance section.
- Click the Edit Form Template hyperlink. The Form Template screen opens with the Sign-In Group selected.
- Click the Edit Component hyperlink within the Sign-In Group. The Edit Sign In Form Section screen opens.
- Expand the Cancelling Orders section.
- Check the Allow Cancelling Orders online check box.
- Select the email template to send to registrants after the order changes are submitted from the Cancel Order Email Template drop-down.
- Click OK.
Cancel Registrants
If you allow registrants to cancel themselves or other registrants in public-facing registration, you can assign the email template that is used for the registrant cancellation(s) is submitted.
- Click the Events link from the Main Menu. The Events screen opens.
- Select the event for the registration setup.
- Right-click and select Tools -> Registration Setup. The Registration Setup screen opens.
- Select the Registration Form Setup tab.
- Expand the Appearance section.
- Click the Edit Form Template hyperlink. The Form Template screen opens with the Sign-In Group selected.
- Click the Edit Component hyperlink within the Sign-In Group. The Edit Sign In Form Section screen opens.
- Expand the Cancelling Registrants section.
- Check the Allow Cancelling Registrants check box.
- Select the email template to send to registrants after the order changes are submitted from the Cancel Registrant Email Template drop-down.
- Click OK.
Substitute Registrants
If you allow a registrant to substitute a registrant with another in public-facing registration, you can assign the email template that is used when the registrant substitution is submitted.
- Click the Events link from the Main Menu. The Events screen opens.
- Select the event for the registration setup.
- Right-click and select Tools -> Registration Setup. The Registration Setup screen opens.
- Select the Registration Form Setup tab.
- Expand the Appearance section.
- Click the Edit Form Template hyperlink. The Form Template screen opens with the Sign-In Group selected.
- Click the Edit Component hyperlink within the Sign-In Group. The Edit Sign In Form Section screen opens.
- Expand the Substituting Registrants section.
- Check the Allow Registrant Substitution check box.
- Select the email template to send to registrants after the order changes are submitted from the Substitute Registrant Email Template drop-down.
- Click OK.
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