Registration Confirmations for Order Changes

You can send updated email confirmations to your registrants when they edit an order, cancel an order, cancel registrants or substitute registrants in public-facing registration. You can configure a different confirmation for each type of order change. 

Order Edits

If you allow registrants to edit their order in public-facing registration, you can assign the email template that is used when the edited order is submitted. 

1. Click the Events link from the Main Menu. The Events screen opens.
2. Select the event for the registration setup.
3. Right-click and select Tools -> Registration Setup. The Registration Setup screen opens.
4. Select the Registration Form Setup tab.
5. Expand the Appearance section.
6. Click the Edit Form Template hyperlink. The Form Template screen opens with the Sign-In Group selected.
7. Click the Edit Component hyperlink within the Sign-In Group. The Edit Sign In Form Section screen opens.
8. Expand the Allow Editing of Orders section.
9. Check the Allow Editing of Orders check box.
10. Select the email template to send to registrants after the order changes are submitted from the Edit Order Email Template drop-down.
11. Click OK.

Cancel Orders

If you allow registrants to cancel their order in public-facing registration, you can assign the email template that is used when the order cancellation is submitted. 

1. Click the Events link from the Main Menu. The Events screen opens.
2. Select the event for the registration setup.
3. Right-click and select Tools -> Registration Setup. The Registration Setup screen opens.
4. Select the Registration Form Setup tab.
5. Expand the Appearance section.
6. Click the Edit Form Template hyperlink. The Form Template screen opens with the Sign-In Group selected.
7. Click the Edit Component hyperlink within the Sign-In Group. The Edit Sign In Form Section screen opens.
8. Expand the Cancelling Orders section.
9. Check the Allow Cancelling Orders online check box.
10. Select the email template to send to registrants after the order changes are submitted from the Cancel Order Email Template drop-down.
11. Click OK.

Cancel Registrants

If you allow registrants to cancel themselves or other registrants in public-facing registration, you can assign the email template that is used for the registrant cancellation(s) is submitted. 

1. Click the Events link from the Main Menu. The Events screen opens.
2. Select the event for the registration setup.
3. Right-click and select Tools -> Registration Setup. The Registration Setup screen opens.
4. Select the Registration Form Setup tab.
5. Expand the Appearance section.
6. Click the Edit Form Template hyperlink. The Form Template screen opens with the Sign-In Group selected.
7. Click the Edit Component hyperlink within the Sign-In Group. The Edit Sign In Form Section screen opens.
8. Expand the Cancelling Registrants section.
9. Check the Allow Cancelling Registrants check box.
10. Select the email template to send to registrants after the order changes are submitted from the Cancel Registrant Email Template drop-down.
11. Click OK.

Substitute Registrants

 If you allow a registrant to substitute a registrant with another in public-facing registration, you can assign the email template that is used when the registrant substitution is submitted.

1. Click the Events link from the Main Menu. The Events screen opens.
2. Select the event for the registration setup.
3. Right-click and select Tools -> Registration Setup. The Registration Setup screen opens.
4. Select the Registration Form Setup tab.
5. Expand the Appearance section.
6. Click the Edit Form Template hyperlink. The Form Template screen opens with the Sign-In Group selected.
7. Click the Edit Component hyperlink within the Sign-In Group. The Edit Sign In Form Section screen opens.
8. Expand the Substituting Registrants section.
9. Check the Allow Registrant Substitution check box.
10. Select the email template to send to registrants after the order changes are submitted from the Substitute Registrant Email Template drop-down.
11. Click OK.