Use the Event Cancellation Requests window to manage the cancellation requests submitted from the Online Space Booking (OSB) application. From the Event Cancellation Requests window, you can review all events that public users have requested cancel. You can edit the event from this window to review the event details and cancel the event.
NOTE: Allowing Event Cancellation Requests in OSB is an Optional configuration setting.
To cancel an event from the Event Cancellation Requests window:
- Click the Event Cancellation Requests link from the Main Menu. The Event Cancellation Requests window opens.
- Select the event to cancel.
- Right-click and select Edit. The Edit Event window opens.
- Select the Tools button at the top of the window.
- Select Cancel Event. The Cancel Event window opens.
- Proceed through the cancellation process. See Cancel or Lost Events for details on the available fields.
- Click OK. Cancelling the event removes it from the Event Cancellation Requests window.
Note: Cancelled Events may still display on the Events page and cancellation charges or other fees may still be applied and processed.
If you review the event and you do not want to cancel it, you can remove it from the Event Cancellation Requests window by deleting the request. Deleting the request from this window only removes the event cancellation request from the window; it does not delete the event from the software. The event continues to display on the Events page.
- Click the Event Cancellation Requests link from the Main Menu. The Event Cancellation Requests window opens.
- Select the event cancellation request to remove from the window.
- Right-click and select Mark for Delete.
- Click Save.
Event Cancellation Requests Window Security
Control who can remove event cancellation requests with the Allow Removing Event Cancellation Requests access privilege.
- This privilege is "implicit" by default. If no roles/users are assigned then all roles/user can delete event cancellation requests from the Event Cancellation Requests window.
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If roles/users are assigned:
- Any roles/users assigned to the privilege can delete events from the Event Cancellation Requests screen.
- Any roles/users not assigned to the privilege cannot delete events from the Event Cancellation Requests screen.
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