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Day Delegate Rate (DDR) and Non-Function Service Orders

Comments

9 comments

  • Rebecca Green

    Is there a way to assign a space to a service order or service order item without selecting a function if this parameter is turned on?  We would like to get away from building a function for equipment for each room.  I am wondering if this new parameter is a solution for that...  Thanks!

  • Tyler Lewis

    This functionality will allow a different space to be selected on each item without a function attached. If you need certain items on a function, you are able to put some items on a function and other items without a function. This options should work for you use case!

  • Rebecca Green

    Thanks for the follow-up Tyler.  I turned on the parameter in our development environment which is on .98C and I could not determine how I could select a space at the item level.  I see a field labled Space-Item but it is not an editable field.  I appreciate your help.

  • Tyler Lewis

    The field you're looking for is 'Space' within the Service Order Item window. If you don't see it appear, check you layout to pull it onto the window.

  • Missy Ivan

    Can anyone share the workflow they may have around this functionality. 

    I like the functionality but dont see any 'standard' UB reports to effectively utilise like a work order and / or service order confirmation.  Im thinking a custom report is required based on the venue workflow.  

  • Matt Tapley

    Hi Missy,

    I'm happy to assist here. I will just need a little bit more information on specifically what type of information you are wanting to gather. Once I have that, we can look for a report that may fit what you are needing.

    Thanks!

    Matthew Tapley

  • Missy Ivan

    @... thanks for your reply.  Do you know of any other venue as yet using this order ?  If so, can you share the workflow and output report (ie standard or custom)?  

  • Matt Tapley

    Hi Missy,

    The main workflow I have come across so far is if there are service orders that have Items that need to extend across several functions. For example, if there is one service order that has AV or security equipment that needs to be attached to other functions.

    Let's see if any other venues can contribute any input to this post. In the meantime, let me know if you have additional questions for me.

    Thanks!

    Matt

  • Al Persohn

    I love this idea but would like suggestions on controlling this - I could be missing something - we don't want everyone to have this ability - it's just plain dangerous. Is there a role that governs who or what process can create non function orders? We can go down the road of role based field privileges but, in a past life we found these hard to drive reliably. 

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