Submit a request – Momentus Support Center

Please choose how we can help you from the list below.

Your email address

Subject

What can we help you with? As you type the box below will populate with Knowledge Base articles that are potential matches. Please review the articles as the answer to your question may be already available.

Description

Please include: - Full description of the issue or question - Step by step instructions on your process. - A note about any recent changes you may have made to your environment (patches or upgrades)

Priority

Please see our SLA (https://supportcenter.ungerboeck.com/hc/en-us/articles/115004946593) for a full explanation of priorities.

Dispute Reason OR ACH Refund

Momentus Payments Reference Number

If applicable, I have added details about my prior communications with the customer and have attached all applicable documentation.

I have attached a copy of our refund policy and I have explained how and where the policy was provided to the customer prior to purchase.

I have provided details for why the customer is not entitled to a refund.

I have added an explanation of the alleged duplicate payment.

I have attached a copy of a service agreement or documentation for the disputed payment.

I have provided evidence of an authorized signer.

I have included evidence of a link between the person receiving the service and the cardholder, or proved the cardholder has used or is still using the service.

I have provided documentation showing the service was provided to the cardholder, including the date the cardholder received or began receiving the purchased service.

I have provided a description or images of the service as they were displayed to the customer prior to purchase.

I have provided a copy of our subscription cancellation policy and have outlined how and when this policy was shown to the customer prior to the purchase..

I have provided the date the customer received service and the notification/acknowledgment sent to the customer confirming continuation of service after the date the customer claims the subscription was canceled.

I have provided a justification for why the customer’s subscription is still active, or if it was canceled, why this particular payment is still valid.

Amount to Refund

Transaction Reference Number / Control Number

I have attached ALL applicable documents, communications, images, and policies to this request.

Attachments(optional)

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