Cloud
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SendGrid FAQs
What is SendGrid? SendGrid is a cloud-based SMTP service that Momentus has strategically partnered with for sending emails from our Cloud-hosted en...
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Cloud Portal Instructions
You can use the Cloud Portal to add, edit, unlock, and drop user accounts. You can also reset users’ passwords, view existing users, and reactivate...
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Authentication Configurations in the Momentus Cloud
There are three ways to authenticate users against a v30 database: AD USI (ADU) - Legacy Momentus Enterprise authentication method. Required for l...
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Single-Sign On
Single Sign-on allows customers in the Momentus Cloud to integrate their Identity Provider sign in process with the software. This creates a seamle...
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Access Momentus Cloud with Microsoft Remote Desktop
See below for instructions on accessing Microsoft Remote Desktop for Windows or a Mac. Windows Access to Citrix from the Momentus Cloud was disable...
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Minimum Software Versions and Ports to Open for Access to the Cloud Environment
Americas Amazon VPC Site (cloud1.ungerboeck.net) Service Hostname IP Address Required Ports iEBMS Load Balancer 1(Amazon ELB) https...
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Create a Crystal Reports Database Connection in Enterprise
To create a new connection via Crystal Reports follow these steps: Open Crystal and navigate to File -> Log On or Off Server. In the Data Explorer...
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Import Crystal Files
To import Crystal files from the Momentus Cloud: If you use Cloud Remote Desktop to edit Crystal Reports, log into Remote Desktop. Open Crystal R...
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Momentus Email Handling
Momentus provides you with outgoing email capabilities from our software, upon request. These emails are processed through SendGrid, a leader in tr...
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Emails Sent Out of Momentus Go To Spam Folder
Some firewalls and spam filters block emails from the Momentus Cloud because they do not originate from the same IP address as your domain name. M...
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Users Unable to Log Into Momentus
If your internal Momentus Enterprise users are having problems logging into the system, there are some troubleshooting steps you can take to resolv...
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Troubleshoot Timeout Errors with Continuous Ping
Sometimes, users see timeout errors within Momentus Enterprise. Often these timeouts have to do more with internet connectivity than an issue in th...