Online Service Order Processing (SOP)
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Guide to Service Order Processing
Price List configuration – Add resources to correct order forms. Add a function to your event with a unique (to that event) usage. Usually exhibit...
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SOP: Allowing users to create multiple Service Orders online
It can often be useful to allow accounts to place multiple orders (via SOP) online for the same event at the same time, and for obvious reasons, yo...
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Adding a Document to a page in SOP
This article will explain how to add the Document option to a page on the Form Groups Tab on the Edit Service Order Processing window in V19. 1. ...
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Adding Text to a page in SOP
This article will explain how to add pre-formatted text to an existing page on the Form Groups tab on the Edit Service Order Processing window in V...
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Adding a Note to a page in SOP
This article will explain how to add a Note to a page on the Form Groups Tab on the Edit Service Order Processing window in V19. 1. Window Name...
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Adding Products and Services to a page in SOP
This article will explain how to add Products and Services to a page on the Form Groups Tab on the Edit Service Order Processing window in V19. 1....
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Adding a Form to a Page in SOP
This article will explain how to add a form to a page already created on the Form Groups Tab on the Edit Service Order Processing window in V19. 1...
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Adding a Page to Form Groups in SOP
This article will explain how to add a page to the details on the Form Groups Tab on the Edit Service Order Processing window in V19. 1. Window ...
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SOP: Show Pickup and Delivery Dates and Times on Form Page
When using the iEBMS Service Order Processing application, the pick-up and delivery date/time fields for the items can be displayed on the form pag...
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SOP Item notes in different languages
This article describes how to define different item notes for different languages and use them in different SOP configurations. For the general not...
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SOP: Attaching a custom report to the confirmation email
To be able to attach a custom report to the Service Order Processing (iEBMS SOP) confirmation email, the custom report must be developed in Crystal...
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Manage an Online Service Order Approval Process
Business Case I suggest and add service orders for my customer in the back office (e.g. some catering orders). Why? Maybe this is what we discusse...
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Display Package Details in iEBMS SOP
In order to display the items included in a package when sold online via Service Order Processing (iEBMS SOP) follow these steps: From the Main Me...
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Creating an iEBMS SOP Edit Orders Link
You can add the ability to Edit SOP Orders to your configurations. There are 2 different ways to achieve this: Add an Edit Order Link to the Confi...
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Link a SOP Configuration to a COE Configuration
In USI, go to iEBMS > Calendar of Events (COE). Double click. In the Calendar of Events screen, Right Click > Add You will be presented with a...
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UDFs Not Displaying in SOP
If your UDFs aren't showing up on your SOP site, here are a couple of things to check: The first thing to check is that your UDFs are located in th...
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SOP: Receive Functions have not been made available message
Question: when clicking on an event from my Calendar of Events, linked to Service Order Processing, I am receiving the following system message: Or...
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Item Notes not showing up in SOP
If your item notes aren't showing up on your SOP form, here are a couple things to check. The first would be to go to your SOP configuration. Ver...