Incident Management System - The Basics

  • Introduction to Incidents

    WeTrack's Incident Management System is the Incident or Issue tracking system that operations teams switch to at or just before event time. It allo...

  • Adding an Incident (quick add)

    The quickest way to add Incidents is using the quick add fields at the top of the Incident List.   How to use the quick add functionality Click...

  • Updating an Incident

    There are a number of ways to update your Incident. On the Incident Details Page, hover over any field and click the blue 'Edit' icon that appears ...

  • Adding Comments to Incidents

    You can add Comments or Updates to your Incidents directly from the Incident List or within the Incident Details Page.   In the Incident List, clic...

  • Sharing an Incident

    Should you need to inform a user of an incident that has been raised, of if there has been an important development, there is the ability to share ...

  • Subscribing to an Incident

    If you need to remain aware of updates to an incident that you are not directly involved in or responsible for, you can subscribe to new updates or...

  • Closing or Archiving an Incident

    There are two ways to mark an incident as closed or complete.   1 - Incident List Go to the Incident List Select the three dots on the far rig...

  • The Event Log

    A log item is something that happens during your event that is expected and needs to be noted for future records.   The quickest way to add a Log i...

  • Incident Checklists

    You can create template checklists in your the Settings area of your Incident Management system so that similar incidents are dealt with in a consi...

  • Adding a Headline Status to an Incident

    If you click into any incident you'll be brought to the Incident Details Page, where you can update and edit the different sections, as well as add...

  • Adding an Incident (all details)

    An incident can either be added through the 'Quick Add' functionality (full information here), or through the blue 'Add' button at the top right of...