Support Center Information

  • Support Center FAQs

    How do I use the Support Center?  How do I use the Learning Center?  How do I sign up for the Learning Center?  What types of live training do you...

  • Using the Support Center

    The Momentus Enterprise Support Center is a central site which contains the Enterprise knowledge base, the Enterprise client Community, and a page ...

  • 2024 Momentus Office Closures

    The Momentus offices will be closed for various holidays throughout the year. If there is a critical issue on a holiday in your region that require...

  • Escalate and Reopen Tickets

    You are able to automatically escalate and reopen tickets using certain keywords along with the hash sign (#). To use this service, reply to a tick...

  • Request a Test Database Refresh

    It is important to have an up-to-date test environment that mirrors your production database. A database refresh ensures your testing environment a...

  • The Momentus Virtual Support "Answerbot"

    The Support Center has many resources available in the knowledge base and community. You can also interact with the virtual support Answerbot to so...

  • Ticket Submission Information

    Only an account's Main Support Contact is able to submit a ticket. If you do not see the Submit a New Request option in the Submit a Request drop-d...

  • Ticket Survey

    We want to know how to best support our customers! To accomplish this goal, we send a survey whenever a ticket is solved. The survey is quick and e...