Support Center Information
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Support Center FAQs
How do I use the Support Center? How do I use the Learning Center? How do I sign up for the Learning Center? What types of live training do you...
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Using the Support Center
The Momentus Enterprise Support Center is a central site which contains the Enterprise knowledge base, the Enterprise client Community, and a page ...
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2024 Momentus Office Closures
The Momentus offices will be closed for various holidays throughout the year. If there is a critical issue on a holiday in your region that require...
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Escalate and Reopen Tickets
You are able to automatically escalate and reopen tickets using certain keywords along with the hash sign (#). To use this service, reply to a tick...
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Request a Test Database Refresh
It is important to have an up-to-date test environment that mirrors your production database. A database refresh ensures your testing environment a...
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The Momentus Virtual Support "Answerbot"
The Support Center has many resources available in the knowledge base and community. You can also interact with the virtual support Answerbot to so...
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Ticket Submission Information
Only an account's Main Support Contact is able to submit a ticket. If you do not see the Submit a New Request option in the Submit a Request drop-d...
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Ticket Survey
We want to know how to best support our customers! To accomplish this goal, we send a survey whenever a ticket is solved. The survey is quick and e...