Refunds are processed depending on your software:
- Enterprise - See the procedures to Refund a Credit Card
- Elite - Process the refund via the Merchant Portal
Momentus Payments submits refunds to your customer's bank as soon as you request them. It usually takes 3-5 business days for the refunded amount to appear in your customer’s account, and could take up to 10 days.
Credit and debit card payments can be refunded any time. Refunds can usually still be processed even if the original account has been closed.
ACH payments can be refunded up to 180 days after the payment. ACH refunds are likely to fail if the account has been closed since the payment was made. If this happens, you will be notified so you can complete the refund in another manner.
When you issue a refund to your customer, the funds are automatically deducted from your next Payout.
Refunds may cause your account balance to become negative. For more information on negative balances see Getting Paid. If an attempt to debit your bank account for the negative balance is unsuccessful, you will not be able to issue any refunds until your account balance becomes positive again.
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