The Disputes page provides a list of disputes, their status, and other details.
This list view can be accessed from the Merchant Portal by selecting “Disputes” from the left menu.
Use the filters at the top of the page to refine the list by status, date, and card network. Click Clear All to clear all filters.
A payment that has been disputed will also be marked with a Disputed status on the Payments screen.
Potential dispute statuses are:
- Needs Response: Action is required to contest the dispute
- Under Review: You have contested the dispute and it is being reviewed by your customer’s bank.
- Won: Your customer’s bank has closed the dispute in your favor.
- Lost: Your customer’s bank has closed the dispute in favor of your customer.
Click to view a guide for Responding to Disputes
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