You can control the order resource items appear on a service order using the Sequence and Secondary Sequence field for the order item. You can control the order the resource items appear by using numeric values (01, 02, 03, etc.) within these fields.
You can use the Secondary Sequence field to further order items. For example, you may sequence the items within a package above all other items but want to sequence each item within the package as well. For example, you have an Audio Visual Package (package header) with the following items (package details): Projector, Projection Screen and Speakers. You can assign the package header and items all the same Sequence so they are grouped together but assign the Projector a Secondary Sequence of 100, Projection Screen a secondary sequence of 200 and Speakers a Secondary Sequence of 300 so the items display in that order.
- Click the Service Orders link from the Main Menu. The Service Orders page opens.
- Select the service order with the items you want to put into order.
- Right-click and select Edit -> Edit. The Edit Service Order window opens.
- Select the Service Order Items tab.
- Select the item you want to control the order of.
- Right-click and select Edit -> Edit. The Edit Service Order Item window opens.
- Select the Additional Information tab.
- Expand the Billing section.
- Enter the desired value into the Sequence field.
- Enter the desired value into the Secondary Sequence field.
- Click OK.
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