Linda Moyer
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Articles
Recent activity by Linda Moyer-
Batching, Posting and Recognizing Payments in Cash Book
For customers using the Enterprise GL and Cash Book modules, this article can serve as a general guide for processing the deposits you receive from Momentus Payments. Process: Payments are added e...
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Payments List View
The Payments page provides a list of payments, including status and other details. This list view can be accessed from the Merchant Portal by selecting “Payments” from the menu. Use the filters a...
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Request a Test Database Refresh
It is important to have an up-to-date test environment that mirrors your production database. A database refresh ensures your testing environment accurately reflects your live data, which will prov...
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Disputes List View
The Disputes page provides a list of disputes, their status, and other details. This list view can be accessed from the Merchant Portal by selecting “Disputes” from the left menu. Use the filters ...
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The Momentus Virtual Support "Answerbot"
The Support Center has many resources available in the knowledge base and community. You can also interact with the virtual support Answerbot to solve issues without submitting a ticket. To open t...
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Payments Settings
Momentus Payments cannot accept ACH when integrated with Momentus Elite at this time. Momentus Elite users will see this option in their settings, but it cannot be used in Elite. Use Payments Setti...
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Ticket Survey
We want to know how to best support our customers! To accomplish this goal, we send a survey whenever a ticket is solved. The survey is quick and easy to do; it takes just four clicks to complete, ...
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Email Notifications
Use Email Settings to manage which Payments, Payouts, or Disputes events will send an email and define the recipients of the emails. Momentus Payments will always email regarding critical account u...
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Refunds via Merchant Portal
Refunds must be processed by the correct method according to the software you are using. For Momentus Enterprise Refunds, please see the procedures to Refund a Credit Card. For Momentus Elite Refu...
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Why can't I see a certain field, section, or tab on my layout?
As you work in the knowledge base, there may be a field, section, or tab listed which you do not see in your Momentus Enterprise application. There could be several reasons for this: The field, se...