The standard Crystal Reports export to Word produces an output file that may be difficult to manipulate.
There is a button for 'Other Exports' on the report panel between the 'Word' and 'Email Report Options'.
One of the available formats is 'Microsoft Word - RTF'. This file format is often more amenable to editing.
When you choose this option the report name and file path are defaulted; change them as necessary and click 'OK' to generate the Word RTF document.
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