Issue: I receive a Windows error when attempting to upgrade or uninstall the Momentus Web Add-In. The error message reads:
The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again, or enter an alternate path to a folder containing the installation package 'UngerboeckWeb_20_X_YYYYY.msi' in the box below.
Cause: There are corrupt items in your computer's registry. These corrupt items create a "hard stop" scenario during the installation process. The only way to proceed is to clean out these corrupt registry items.
Solution: Microsoft created a utility for this, as sometimes corrupt registry entries just happen.
- Navigate to this link: https://support.microsoft.com/en-us/mats/program_install_and_uninstall
- Click Run Now. The MicrosoftFixit program will download.
- Click on the downloaded file to run it.
- Click Accept when the program opens. The program will prompt you to start the Detect process.
- The program will ask you a series of questions regarding the process you were attempting to run, which will usually be Uninstalling.
Once this process completes, you should be able to complete the uninstall process of the Momentus Web Add-In, and download the new one without incident.
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