Countries and States



  • Chanh Huynh

    How does one add a new country in V20? I don't have the add button. In tools there is only the ability export.

    In V19 you have an add icon.

  • Xander Granados

    Hi Chanh Huynh, currently the only option is from v20 to bridge to v19 and add it.


    This probably won't be the case anymore from October 15 with .96

  • Maggie U.

    Hi Chanh Huynh,

    To clarify Xander's comments clicking the Add button on the v20 Countries screen in v20.94 or v20.95 opens the Add screen in v19. You should not have to use the v19 Countries screen.

    I checked in v20.96 and the Add Country screen has been converted to v20. v20.96 is expected to be released later this year.



  • Chanh Huynh

    Hi Maggie

    We are on 20.94H and I don't have an add button in V20. The only option is Tools which gives you the export features.

    So we have to go to V19 Countries. We are soon to go to V20.95 so I will have a look to see if it is there.



  • Maggie U.

    Hi Chanh,

    Not sure if it does make a difference but I was testing on v20.94 Service Release K. Check when you go to v20.95 to see if the Add button is there - it will still take you to v19 but I'd think the Add button should be there.


  • Sean Tame

    Is it a "..(v19)" option?  Perhaps there is a Deny on it?

    Check via Role Access window.

  • Xander Granados

    It could be their current version where the add button disappeared

  • Swathi Kondapalli

    How can we edit the ISO Code of the country? As i don't see the ISO Code as editable option but the Description is!



  • Maggie U.

    Hi Swathi,

    The Code in your screen print is the Country code and not related to the ISO Codes. Once the country code is entered and saved, it cannot be changed. You can either delete the country and readd it with your desired country code or you can reach out to your regional Client Care Team to request a SQL statement be written to update the record(s) in the database.



  • Fionn Murray

    Rather than adding countries and country codes manually (and adding states and state codes), is it possible to import a CSV file, in which the first column containts the description and the second column the code?

  • Sam Wilson

    Hi Fionn,

    Importing values into the Countries master table is not supported. If you would like to submit an enhancement request to add this as a feature to the software, you can follow the steps below.

    To submit an enhancement request:

    1. Access the Support Center. (https://supportcenter.ungerboeck.com )

    2. Go to The Community by clicking on the Collaborate! button.

    3. Click on the Product Ideas tab.

    4. Click the Enter the Forum button for the System Administration Product Ideas forum.

    5. Click the Create a Post in this Topic button.

    6. Complete the form and click the Submit button.



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