Sara Noonan
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Recent activity by Sara Noonan-
Hi Sandra, at this point, I would recommend entering a ticket with Support. Sometimes, our IT team needs to recreate the AD user from scratch after it's been dropped/deactivated. Since the user d...
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Hi Laurence, First, verify that you have the Professional version of Office installed on the machine. From there, I would recommend verifying if you're using 32 or 64 bit Office and downloading t...
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Hi David - sorry to hear that! Your best bet would be to enter a ticket with your regional Client Care team. From there, we can research the blocks and get it taken care of. Thanks!
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Hi Shelby - Yes - that's the intent. If the actions etc. from the previous user don't matter, then you can simply create a new user with a new name and retire the old user. Thanks, Sara
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Hi Karin - that's correct. There are options to silently install these add-ins. The add-ins themselves are packaged in MSI files as well, so we would expect you to be able to do this. Install in...
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Hi Roberta - We expect 14.2 to be fine. In fact, our recommended version is 14.7. We have that linked from the cloud1 logon page. Here are full install instructions if you'd like to pass this o...
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Hi Helen - if you're having problems with installing the web add-in, we recommend creating a ticket with your regional Client Care team. The representative can then troubleshoot the issue with you...
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Hi Theresa, just poking my head in to second Sean's answer. Thanks!
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Any time!
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Hello! You DO need the appropriate version of EBMS Runtime installed on the client machine in order to run reports through v19. You do NOT need SAP Crystal Reports installed on all client machine...