Space Booking Rates



  • Permanently deleted user

    I have followed al the steps above, but somehow I cannot select my items from the price list to add in the space master. When I get the pull down menu in pricing, I only see the resource types, but not the resources. Does dit make sense, what am I doing wrong. Its version 19.8

  • Greg Janssen

    Hi M Vanderwerff-
    I would like to review your setup with you over a Go To Meeting. Let me know your availability and email and I will set it up.

  • Nikki Crook

    Hi, we have a number of rates set up for spaces and these have been added to the price list. However the rate is not available for selection against the space, and I can't see the rate on the price list if I was to add it via creating a service order. These rates has been set up in the same manner as all other rates, and are active resources and active on the price list.

    Help please!

    Many thanks, Nikki

  • Maggie U.

    Hi Nikki,

    Verify that the price list the rate has been added to is the one that is assigned to the event or the price list being used on the service order.  This is the only thing that I can think of that would prevent the rate from showing as expected if all the resources and price list items are active.

    If you have confirmed the right price list is being used, then please enter a Client Care ticket so they can look more closely at your setup.


  • Nikki Crook

    Hi Maggie

    Yes I have verified all of that. I will submit a ticket.

    Thank you, Nikki

  • Kris Corrigan


    Which SQL table will i find the rates for the bookings?



  • Kris, they should still appear in CC716.

  • Kris Corrigan

    Thanks Lee I should have made it cleaer sorry, I meant event specific, I can see the rates in the CC table and can link this to the EV200 via the price list however we amend the rates in the bookings screen therefore was wnating to pull it for each specific event.

    E.G Event Ungerboeck has a room 17 rate of £6,500 but the rate in the price list is £7,500

  • That will be ER101. You'll want to link to EV802 on ORG, EVT and SSB if i remember rightly.

  • Kris Corrigan

    Nice one Lee

  • Lauren Allen

    I had set up the new terrace spaces at the rates were showing when adding the space onto a new booking. Then a few days later they were no longer showing and cannot seem to add them back in?


  • Wendy Thompson

    Hi Lauren,

    One thing you might check is Organization Parameter BK 082 - Initial Filter for Select Rates Window - which can limit what rates display for selection, based on Usage and/or Unit of Time.

    If that doesn't resolve your issue, I would suggest submitting a ticket with details so your configuration and workflow can be reviewed.


    Wendy Thompson]

    Senior Quality Engineer


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